Venkata Sai Pavan Mukkamala
Sault Ste. Marie,ON
Summary
A dynamic professional with proven expertise in emergency response, customer service, and operational excellence, honed through experience at OLG and Delta Hotels By Marriott. Excelling in high-stress environments, they bring exceptional focus, multitasking abilities, and strong communication skills to ensure safety and efficiency. With a solid mechanical aptitude, they have achieved success in hazard mitigation and maintaining reliability and punctuality. Friendly, empathetic, and dedicated to understanding customer needs, they possess excellent problem-solving abilities and conflict resolution skills, aiming to build positive relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OLG
09.2023 - Current
Provide clear instructions and guidance during emergency situations.
Document all details of the call accurately for further investigation.
Follow company protocols and procedures for handling high-stress situations.
Adapt quickly to the urgency and nature of the call, ensuring a calm and controlled response.
Excellent focus, attention to detail and ability to multitask
Bartender
Delta Hotels By Marriott
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Ability to report to work within a two hour call window, after scheduled rest
- Excellent focus, attention to detail and ability to multitask
- Work up to 12 hour shifts which include days, evenings, overnight, weekends and holidays
- Strong communication skills (provide clear and concise instructions/directions including over radio).
Education
Post Graduate Diploma - Supply Chain And Project Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, None09-2024
BBA - Hospitality And Tourism Management
Acharya Nagarjuna University
Guntur06-2018
Skills
- Hazard identification and mitigation skills
- Reliability and punctuality
- Mechanical aptitude
- Ability to interpret and follow signals
- Understanding of operating rules and regulations
- Report-writing skills
- Time management
- Emergency response skills
- Communication skills (clear and concise)
- Radio communication proficiency
- Physical stamina and endurance
- Strength to lift heavy objects (up to 80 pounds)
- Walking long distances on uneven ground
Languages
English
Full Professional
Certification
First Aid Certification
Class G license
Timeline
Customer Service Representative
OLG
09.2023 - Current
Bartender
Delta Hotels By Marriott
04.2023 - Current
First Aid Certification
Class G license
Post Graduate Diploma - Supply Chain And Project Management
Sault College of Applied Arts And Technology
BBA - Hospitality And Tourism Management
Acharya Nagarjuna University
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