Venkata Krishna Rayasam
Simi Valley
Summary
Senior Technical Project Lead,solutions designer with over 20+ years of experience in IT , bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.
Overview
29
29
years of professional experience
Work History
Principle Technical Project Lead
Medtronic
Northridge, CA
01.2024 - Current
- Provided technical support throughout the life cycle of the project from design through implementation and deployment phases.
- Drives architecture, solution design decisions and ensures enterprise best practices are adhered to.
- Implemented Website Search tool(Coveo) globally in all Medtronic websites.
- Lead technical requirements and design gathering sessions and writing technical requirements and design documents.
- Advised Senior leadership on third-party app integrations to extend Salesforce functionality, supporting business processes and operational requirements.
- Provide hands-on, expert-level technical assistance to developers and as necessary, develop custom programs and interfaces.
- Working as Integration lead and system administrator for CDN tool Akamai, Tag management tool Tealium, web analytics tools Amplitude, Mouseflow.
- Implemented Cookie consents on both commerce and marketing sites using Onetrust platform.
- Provided solution designs to integrate Marketing cloud and Sales cloud and build various Journeys related sending Order created, Order cancelled and shipping related emails.
- Provided end-end technical solution to integrate Salesforce with Auth0 and move all references SiteMinder data and migrated to Auth0 platform.
Technical Lead
Farmers Insurance Group
Woodland Hills, CA
06.2013 - 10.2023
- Over 10 years of experience with Salesforce Financial Service cloud, service cloud and Marketing cloud transformation projects.
- Successfully Migrated Legacy CRM systems build using Mainframes, Java technologies to cloud based Salesforce platform. This Implementation resulted in 20% cost savings to Farmers.
- Worked as CRM Integration lead in legacy policy processing system-Guidewire conversation project.
- Worked with group of functional ,technical teams and written detail functional, technical requirements.
- Maintained requirement traceability matrix to manage various interdependent application requirements.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Conducted many brainstorm sessions with technical teams, product owners, agile teams to finalize scope of program increment.
- Documented requirements in User stories with proper Acceptance criteria.
- Active participant in daily Scrum meetings.
- Having technical background in Salesforce,wrote many technical user stories with proper acceptance criteria.
- Review test cases prepared by QA team, and providing feedback.
- Participated in UAT testing, worked with development team in resolving defects.
- Being proficient in legacy systems and knowledgeable Salesforce resource, played team Subject Matter Expert role in designing salesforce batch jobs, integrations with external and internal applications, building reports, dashboards, user management, lighting web components, Lead management, Marketing Journeys.
- Conducted multiple PI planning events with clear agenda.
- Conducted many functional workshops with cross teams to write accurate business requirements.
- Participated in post production deployment validations, provided feedback to dev team, product management.
- Maintained Salesforce object data dictionary.
- Worked with Data Governance team in defining data quality standards.
- Wrote SOQL to retrieve data from Salesforce and validated quality of data. Worked with product owner, dev teams in addressing data quality issues.
- Generated weekly, Monthly reports on Project/Feature/Epic progress and shared with IT , business Leadership.
- Worked with Salesforce COE team and build dashboards on Platform adaption, License consumptions.
- Worked with UI/UX teams in building proper mockups.
- Worked with legal team and included legal requirements specific to user story/Feature.
- Build and documented current application functionalities, maintained a runbook for each system.
- Tracked user issues in defect tracking tool, worked with product owners/product management in prioritizing those.
- Worked with SOA teams (Mulesoft) and build various internal and external integrations with Salesforce
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Performed functional, system, regression and acceptance testing.
- Identified functional, technical defects and reported them in bug tracking systems.
- Developed test plans, strategies and scope to ensure quality objectives were met.
Scrum Master/Subject Matter Expert
Pyramid Consulting (Client: Farmers Insurance)
Los Angeles, CA
05.2010 - 05.2013
- Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
- Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
- Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
- Conducted daily Scrum meetings to update on iteration progress.
- Conducted iteration retrospective after every iteration. Understand what worked, what didn't work and opportunities for improvement.
- Timely addressing impediments to make agile team progress on user story development and testing.
- Conducted multiple PI planning events with clear agenda.
- Worked as Subject matter expert in home policy processing application and billing systems.
Subject Matter Expert
LanceSoft (Client: Farmers Insurance Group)
Los Angeles, CA
09.2005 - 04.2010
- Design data models to leverage best practices in Mainframe-Java architecture.
Perform code reviews and provide feedback on architecture designs and implementation strategies. - Assist in developing technical specifications, user stories, system diagrams, use cases.
- Provide guidance on complex business requirements for integration into Salesforce platform.
- Migrate data from legacy systems into external applications
- Stay up-to-date with industry trends in order to recommend best practices for future implementations.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Deputy Manager
Keane India LTD
Hyderabad, TN, India
08.1997 - 07.2005
- Developed and implemented new procedures to improve efficiency of the organization.
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Coordinated with other departments to ensure smooth functioning of activities.
- Assisted in recruitment, selection, training, and development of employees.
- Involved in analysis and design to determine potential changes to be made to the existing systems for the proposed enhancements for several projects.
- Modified complex COBOL,DB2,JCL,CICS,JAVA,JAVA SCRIPT, HTML modules that contains complex Insurance calculations.
- Production support that includes analysis of nightly batch cycle abends, and resolving them within the predefined time limits
Education
Post-Graduate Certificate - Quality Managment
Bharathidasan University
Trichy, India06-1995
Bachelor of Technology - Mechanical Engineering
Nagarjuna University
Guntur India04-1994
Skills
- Certified SAFe Agile Scrum master
- Certified SAFe Software engineer
- Certified Agile Practitioner
- Certified PMP
- Certified AWS AI cloud practitioner
- Certification from Purdue University-"Generative AI for business Transformation"
- Certified Salesforce Administrator
- Certified Salesforce Marketing cloud Administrator
- Certified Salesforce Application builder
- Certified Salesforce Data Architect
- Certified Salesforce application Architect
- Certified AWS cloud practitioner
- Certified Salesforce AI associate
- Experience in P&C insurance, CRM application
- Salesforce CPQ Knowledge
- Technical proficient in salesforce Financial Services Cloud,Sales Cloud, Marketing Cloud, Service cloud , Rally, Jira,Confluence and IBM mainframes(Cobol,JCL,VSAM,DB2,CICS,CA-7)
- Extensive experience in implementing various conversion projects (Legacy CRM application to Salesforce sales cloud, Marketing cloud, service cloud)
- Detail Oriented in analyzing current applications, writing business requirements, identifying cross functional and technical requirements
- Flexible and Adaptable to the environment and resources
- Good Verbal and Written Communication skills
- Depending on project needs, can play functional analyst, product owner, scrum master/project Manager, Agile dev team member roles to meet delivery timelines
- Good Data quality Analysis skills
- Microsoft Office and Microsoft project
Timeline
Principle Technical Project Lead
Medtronic
01.2024 - Current
Technical Lead
Farmers Insurance Group
06.2013 - 10.2023
Scrum Master/Subject Matter Expert
Pyramid Consulting (Client: Farmers Insurance)
05.2010 - 05.2013
Subject Matter Expert
LanceSoft (Client: Farmers Insurance Group)
09.2005 - 04.2010
Deputy Manager
Keane India LTD
08.1997 - 07.2005
Bachelor of Technology - Mechanical Engineering
Nagarjuna University
Post-Graduate Certificate - Quality Managment
Bharathidasan University