Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Venkata Sai Prasanth Kalluri

Kitchener,ON

Summary

Dedicated administrative assistant with over 1 year of experience in providing efficient and organized support in fast-paced office environments. Skilled in managing calendars, coordinating meetings, and handling diverse administrative tasks. Seeking a challenging position where I can utilize my exceptional organizational and communication skills to contribute to the success of the team.

Overview

5
5
years of professional experience

Work History

Team Lead

Concentrix
04.2024 - Current
  • Leadership & Team Management: Supervised and guided a team of employees, ensuring high performance and motivation in a fast-paced, customer-focused environment
  • Performance Monitoring: Tracked individual and team performance metrics to meet and exceed service delivery goals, including KPIs such as productivity, efficiency, and client satisfaction
  • Training & Development: Provided coaching, mentoring, and training to team members, fostering skill development and growth within the team
  • Managing payrolls: Managing accounts payable and receivable, handling the processing, verification, and recording of financial documents and forms, and overseeing payroll administration using procura software
  • Supervising work hours: Inspecting and conforming accurately, number of hours worked and authorize payroll transactions accordingly
  • Task Delegation: Assigned tasks based on team members' strengths and project priorities, ensuring timely completion of daily operations
  • Process Improvement: Contributed to the continuous improvement of workflows, implementing new strategies to enhance operational efficiency and customer satisfaction
  • Ensuring all the computers and required machinery are maintained optimally for productive and efficient outcome of work
  • Reporting & Analytics: Generated and analyzed daily, weekly, and monthly performance reports informing management decisions and adjust strategies accordingly
  • Compliance & Quality Control: Ensured all team activities were compliant with company policies, regulations, and quality assurance standards
  • Conflict Resolution: Addressed interpersonal conflicts within the team, fostering a collaborative and positive work environment
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Entered details into accounts and tracked payments.

Technical Support Agent

Kelly Services
05.2023 - 03.2024
  • Provide technical support and assistance to customers who are experiencing issues with products or services
  • This involves troubleshooting problems, answering questions, and providing solutions
  • Stay updated with industry trends, technologies, and best practices in technical support
  • Participate in training sessions and workshops to enhance your skills and knowledge
  • Use critical thinking and problem-solving skills to identify root causes of technical problems
  • Propose and implement effective solutions to prevent recurrence of issues

Customer Service Representative

Walmart
09.2022 - 04.2023
  • Providing assistance and support to customers by answering questions, resolving issues, and addressing concerns related to products, services, or purchases
  • Handling customer inquiries and concerns over the phone
  • Processing returns and exchanges according to Walmart's return policies, ensuring customers have a smooth experience
  • Dealing with difficult or upset customers with patience and empathy, aiming to find solutions to their problems

Clinical Data Administrator

Nalluri Nursing Home
10.2019 - 11.2020
  • Maintain accurate medical records and documentation of patient case
  • Preparation of NABH reports as per standards
  • Assisting in socializing hospital activities to public and improve the brand value

Education

Health Care - Health Care Administration and Service Management

Conestoga College
Kitchener
08.2022

Bachelor of Dental Surgery -

08.2019

Skills

  • Schedule Management
  • Trend tracking
  • Production Monitoring
  • Regulatory Compliance
  • Performance monitoring
  • Marketing knowledge
  • Customer Focus
  • Coaching and Mentoring
  • File Management
  • Data entry proficiency
  • Deadline-oriented

Languages

English
Professional Working

Personal Information

Date of Birth: 10/10/96

Timeline

Team Lead

Concentrix
04.2024 - Current

Technical Support Agent

Kelly Services
05.2023 - 03.2024

Customer Service Representative

Walmart
09.2022 - 04.2023

Clinical Data Administrator

Nalluri Nursing Home
10.2019 - 11.2020

Health Care - Health Care Administration and Service Management

Conestoga College

Bachelor of Dental Surgery -

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Venkata Sai Prasanth Kalluri