VENKATA MUDADLA
Toronto,ON
Summary
Application Support Analyst specializing in incident management and IT operations, dedicated to maintaining high system availability. Developed and implemented monitoring solutions, conducted root cause analysis, and provided 24/7 support across critical applications. Proficient in Java, SQL, and various monitoring tools to drive operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Consultant
Canadian Imperial Bank of Commerce (CIBC)
Toronto, Canada
09.2024 - 10.2025
- Supported critical applications including AlertBroker, Client Gateway, and Messaging systems within EPSP project.
- Resolved 20+ high-severity incidents, ensuring minimal business disruption and fast recovery.
- Built custom dashboards and alerts using Splunk and Grafana, improving proactive monitoring.
- Collaborated with Dev, QA, and DevOps teams for emergency releases and change deployments.
- Conducted knowledge transfer (KT) and contributed to application redesign initiatives.
- Provided 24/7 on-call support, maintaining high system availability.
Application Developer – Java & Web Technologies
IBM Canada Ltd.
Toronto, Canada
06.2019 - 11.2023
- Delivered L2/L3 production support and resolved complex customer issues.
- Acted as a team lead for offshore team by assigning daily tasks and ensuring timely delivery.
- Coordinated with DBA, QA, and offshore teams to resolve critical incidents.
- Performed root cause analysis and implemented preventive solutions.
- Managed change requests and post-production activities.
- Generated performance reports and insights for senior management.
- Handled pager support and incident escalations across business-critical systems.
Advisory Consultant
IBM India Pvt Ltd.
Hyderabad, India
05.2012 - 05.2019
- Provided end-to-end application support and incident management.
- Automated internal tools using Java & UNIX, reducing manual effort.
- Conducted RCA and troubleshooting for production issues.
- Monitored KPIs and delivered reports to stakeholders.
- Streamlined processes to improve operational efficiency.
- Resolved critical Batch job issues in daily monitoring.
IT Consultant
Logica India Pvt Ltd.
Bangalore, India
11.2010 - 04.2012
- Managed application support, incident resolution, and deployments.
- Monitored system health and performance metrics proactively.
- Identified system improvements to enhance efficiency and reduce costs.
- Delivered user training on new systems and processes.
Technical Consultant – Maximo
Capgemini Consulting India Pvt Ltd.
Bangalore, India
09.2006 - 11.2010
- Implemented IBM Maximo Asset Management solutions to streamline asset tracking.
- Gathered business requirements and translated them into technical solutions.
- Analyzed system performance and optimized processes to enhance overall efficiency.
- Developed and enhanced Actuate reports to provide actionable insights for stakeholders.
Education
Master of Science - Computer Science
Andhra University
Visakhapatnam03-2001
Bachelor of Science - Computer Science
Andhra University
Visakhapatnam04-1998
Skills
- Application support
- Incident management
- Change management
- On-call support and SLA management
- Release coordination
- Application performance monitoring
- Cloud service management
- Grafana and Dynatrace monitoring
- Splunk setup
- Oracle SQL Plus
- Unix scripting
- Container orchestration
- ServiceNow and Jira proficiency
- Root cause analysis
Certification
- ITIL V3 Foundation, 2009
- IBM Maximo 6.2 Training, 2009
- Spring Boot Framework Training, 2018
Additional Information
Strong analytical and problem-solving skills, Effective communicator with cross-functional teams, Ability to handle high-pressure production environments, Flexible for on-call and shift-based support
Awards
- Excellence Award – Texas Utilities (TXU), 2006
- Excellence & Eminence Award – IBM India Pvt Ltd., 2013
Timeline
Consultant
Canadian Imperial Bank of Commerce (CIBC)
09.2024 - 10.2025
Application Developer – Java & Web Technologies
IBM Canada Ltd.
06.2019 - 11.2023
Advisory Consultant
IBM India Pvt Ltd.
05.2012 - 05.2019
IT Consultant
Logica India Pvt Ltd.
11.2010 - 04.2012
Technical Consultant – Maximo
Capgemini Consulting India Pvt Ltd.
09.2006 - 11.2010
Master of Science - Computer Science
Andhra University
Bachelor of Science - Computer Science
Andhra University