VENISHA ANAND

Responsibilities:

• Assisted customers with finding the right product for their needs.
• Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
• In-store and online order processing, including BOPIS.
• Maintained knowledge of sales and promotions, return policies, and security practices.
• Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
• Worked on store opening and closing shifts.

Achievements:

• Recognized for promoting sales through email promotions, the highest in the store
• Recognized for customer service satisfaction.

Responsibilities:

• Developed key customer relationships to increase sales.
• Worked on warranty, diamond bond, and diamond checkups for customers.
• worked on in-store pickups, jewellery vendor repair codes, and diamond testing.
• Maintained records for UPS pickups and online orders.
• monitored the customer order process and addressed customer issues.
• worked on display layouts, store maintenance, and updated databases in the back office.

Responsibilities:

• Provided customer service support for the (Support Project) Power BI and Power Apps licensing issues for our client, Baker Hughes.
• Resolved licensing issues for Power Bi and Power Apps for clients from Europe, Malaysia, Singapore, China, Japan, South America, and North America.
• worked on service desk software for ticket tracking for client issues.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Answered customer inquiries via phone, email, and chat.
• Working in SharePoint InfoPath to Nintex migration Creation of Forms in Nintex from SharePoint Creation of workflows with different levels of approval.

Achievements:

• Recognized for customer support by solving the maximum number of tickets in the team.
• Developed forms within a short period of time and increased team productivity by 20%.