Venice Woods
Riverside
Overview
24
24
years of professional experience
Work History
Caretaker
IHSS
Corona, CA
08.2020 - 03.2026
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Maintained accurate records of client health status and care provided.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Customer Service Representative
Abbott
Pomona, CA
10.2019 - 03.2020
- Office & Sales Assistant, Customer service, ensuring that the customer receives the best possible customer service
- Heavy order entry in ERP system through phone calls, emails and faxes
- Answer Multiple-phone lines and distribute calls accordingly
- Handle customer complaints/settle disputes
- General office duties (fax, data entry, filing, scanning, copying, handled all USPS mail and sort and distributed)
- Meet and greet all vendors
- Handled all RMAs from start to finish, keeping logs of all RMAs and complaints
- Assist with other projects as needed
Client Care Analyst
Sagicor Life Insurance Company
02.2019 - 10.2019
- Effectively handle a minimum of 150 inbound telephone calls per week
- Handle outbound calls, emails, web request, correspondence and other client contacts as needed.
- Empowered to make appropriate decisions/take ownership to resolve simple to moderate client transaction request or issues
- Develop a thorough understanding of the assigned products. Identify and process the appropriate transactions; and explain these transactions and their requirements to clients and producers.
- Develop a thorough understanding of administration systems as they support client services functions; keeping an eye toward improvements that will benefit care of our clients
Customer Service Representative/Administrative Assistants
Immunalysis Corportation
03.2018 - 01.2019
- Office & Sales Assistant, Customer service, ensuring that the customer receives the best possible customer service
- Heavy order entry in ERP system through phone calls, emails and faxes
- Answer Multiple-phone lines and distribute calls accordingly
- Handle customer complaints/settle disputes
- General office duties (fax, data entry, filing, scanning, copying, handled all USPS mail and sort and distributed)
- Meet and greet all vendors
- Handled all RMAs from start to finish, keeping logs of all RMAs and complaints
- Assist with other projects as needed
Customer Services Representative/Administrative Assistant
Cobra Carbide
08.2016 - 03.2018
- Responsible for around 40 incoming calls a day handing customer complaint, ensuring that the customer receive the best possible customer service
- Handled all E-commerce and uploaded all inventory and cost onto sites
- Heavy order entry though fax and email, providing customers with order confirmations and updating them on product ETA’s
- Daily communication with warehouse and shipping department process payments for clients and customers
Customer Services Representative
Somerton Dwelling
10.2015 - 04.2016
- Conducted heavy order processing through fax and email
- Provided customers with order confirmations and updating them on the estimated time of arrival of their products
- Managed special reports for customers
- Sent emails to China and Vietnam regarding ship dates and product issues
Lead Customer Services Representative
Beimar Inc.
10.2010 - 09.2015
- Handled customer complaints and provided the best customer service possible
- Heavy order processing through phone, fax and email
- Traveled to different states to run company trade shows
- Conducted inventory
Customer Services Representative
West Coast Samples
09.2002 - 10.2010
- Heavy order entry through phone, fax and emails
- Provided excellent customer services, and handled customer complaints
- Provided customers with order confirmation and estimated time of arrivals
- Communicated with the warehouse and shipping department
- Trained new employee
Education
High School - undefined
Chaffey High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Caretaker
IHSS
08.2020 - 03.2026
Customer Service Representative
Abbott
10.2019 - 03.2020
Client Care Analyst
Sagicor Life Insurance Company
02.2019 - 10.2019
Customer Service Representative/Administrative Assistants
Immunalysis Corportation
03.2018 - 01.2019
Customer Services Representative/Administrative Assistant
Cobra Carbide
08.2016 - 03.2018
Customer Services Representative
Somerton Dwelling
10.2015 - 04.2016
Lead Customer Services Representative
Beimar Inc.
10.2010 - 09.2015
Customer Services Representative
West Coast Samples
09.2002 - 10.2010
High School - undefined
Chaffey High School