Venessah Gaile Atim
Edmonton,AB
Summary
Proven leader in operations management and staff supervision, excelling at Canada Post Corporation by driving team productivity and enhancing business performance through innovative solutions. Skilled in decision-making and coaching, I've significantly improved operational efficiency and customer satisfaction. Achieved notable results in performance monitoring and employee mentoring without exceeding a single numerical percentage.
Overview
16
16
years of professional experience
Work History
Operations-Supervisor
Canada Post Corporation
08.2014 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed internal operational standards and productivity targets.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Food Counter Supervisor
Pizza 73
11.2008 - 03.2013
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Created visually appealing displays showcasing products effectively which led to an increase in impulse purchases.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Reduced wait times by optimizing employee schedules based on peak hours and anticipated demand.
- Managed cash register transactions, ensuring accuracy and proper handling of cash deposits.
- Established strong relationships with vendors, negotiating favorable terms for product delivery and pricing.
- Maintained accurate inventory levels, conducting routine audits and placing orders as needed.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
Education
Bachelor of Arts - Business Administration
Robertson College
Edmonton, AB03.2021
Bachelor of Science - Business Management
University of Cebu
Cebu City, Philippines04.2002
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Customer Relationship Management
- Employee Supervision
- Decision-Making
- Coaching and Mentoring
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Operations-Supervisor
Canada Post Corporation
08.2014 - Current
Food Counter Supervisor
Pizza 73
11.2008 - 03.2013
Bachelor of Arts - Business Administration
Robertson College
Bachelor of Science - Business Management
University of Cebu
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