Venessa Melody Hem
Modesto
Summary
Versatile professional with a strong background in customer service, education, and adaptive instruction. Demonstrates exceptional skills in communication, problem-solving, and creating inclusive environments that support diverse needs. Proven experience in providing outstanding service, fostering engagement, and effectively managing tasks in fast-paced settings. Adept at collaborating with teams, maintaining organizational efficiency, and tailoring approaches to meet individual learning and customer needs.
Overview
7
7
years of professional experience
Work History
On-Site Resident Manager
Countryside Property Management
04.2024 - Current
- Inspect the structure, grounds, parking lot, carport, and exterior lighting of the rental property for cleanliness and repairs
- Notify Property Management Company immediately regarding inquiries, concerns and emergency maintenance reported by tenants
- Assist Property Management Company in any property related situation
- Coordinated maintenance requests and ensured timely repairs and upkeep of property
- Conducted routine property inspections to ensure compliance with safety and housing regulations
- Enforced lease agreements, community policies, and conflict resolution among tenants
Instructor
Community Continuum College
11.2021 - Current
- Bringing years of experience and a wealth of knowledge to the classroom, and is dedicated to helping each student reach their full potential
- Maximizing each student's potential by offering a personalized experience with a low staff-to-student ratio of 1:3
- Build social skills and confidence for active participation within the community
- Enhance academic abilities to promote lifelong learning
- Develop self-advocacy skills for greater independence
- Focus on health and safety to ensure well-being
- Increase mobility and functional skills for everyday tasks
- Provide recreational activities for fun and social interaction
- Manage and supervise daily activities in fulfillment of students' learning and needs
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Sales Representative/Customer Service/Cashier
Metro By T-Mobile
02.2019 - 06.2020
- Always exceeding sale goals and quotas
- Team Lead
- Improving customer satisfaction
- Promoted to team leader
- Professional etiquette and manner
- Cash Handling
- Reducing complaints, increasing kudos
- Providing top-notch service
- Computer efficiency
Cashier/Sales Representative
JCPenney
11.2018 - 01.2019
- Assisting guests with finding merchandise
- Stocking and organizing products on the sale floor
- Ringing up purchases and handling returns
- Operating scanners, cash registers, and other electronics
- Bagging or wrapping purchases to ensure safe transport
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Salesperson
Vector Marketing Corporation
08.2018 - 10.2018
- Greet customers and ascertain what each customer wants and needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
- Compute sale prices, total purchases, and receive and process cash or credit card payment
- Describe merchandise and explain use, operation, and care of merchandise to customers
Education
High school graduate -
Cesar Chavez High School
05.2018
Skills
- Sales and product knowledge
- Multitasking
- Cash handling
- Transactions
- POS operation
- Teaching
- Supporting diverse learning needs
- Adapting instructional methods
- Strong communication
- Engagement strategies
- Patience
- Empathy
- Collaboration
- Organizational skills
- Time management
- Team-oriented
- Leadership
- Mentoring
- Conflict resolution
- De-escalation
- Attention to detail
- Task prioritization
- Tenant relations
- Property inspections
Timeline
On-Site Resident Manager
Countryside Property Management
04.2024 - Current
Instructor
Community Continuum College
11.2021 - Current
Sales Representative/Customer Service/Cashier
Metro By T-Mobile
02.2019 - 06.2020
Cashier/Sales Representative
JCPenney
11.2018 - 01.2019
Salesperson
Vector Marketing Corporation
08.2018 - 10.2018
High school graduate -
Cesar Chavez High School
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