Venessa Lewis
Midland,ON
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. As a dedicated & dependable candidate I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
Self Employed
09.2022 - 11.2022
- Over 20+ warm market outbound calls to set up appointments for sales person
- Troubleshooting
- Independent remote work
- Submit logs of calls made
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with clients and sales person.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Floor Supervisor
Home Hardware
09.2013 - 05.2016
- Floor Supervisor overseeing the Design Showroom
- Floor Covering Specialist
- Window Coverings
- Some kitchen design with 2020
- Sales
- Commission Sales
- Opening and Closing
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Contributed to overall business growth by implementing targeted marketing initiatives that increased foot traffic on the retail floor.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Developed and implemented strategies to improve customer service and increase sales.
Education
High school diploma or GED -
Elmvale District Highschool
Elmvale, Ontario06.1998
Skills
- Social Media Management
- Customer service (10 years)
- Visual design (10 years)
- Typing 60wpm (10 years)
- Graphic Design - Canva (4 years)
- Interior Design (10 years)
- Drafting (5 years)
- Social Media Updating
- Document Preparation
- File Organization
- Database Maintenance
- Video Editing
- Online Marketing
- Fast Learner
- Data Entry
- Multitasking and Time Management
- Microsoft Office
- Customer relations and communications
- Customer and client relations
- Clear Communication
- Research and Analytical Skills
- Social media knowledge
- Editing and proofreading
- Document and File Management
- Administrative Support
- Invoice Processing
- Office Administration
- Critical Thinking
- Project Planning
- Professional Networking
- Administrative Procedures
- Presentation Design
- Proposal Writing
- Order Placement
- Event Coordination
- Presentation Development
Groups
Georgian Bay Native Women's Association, 09/01/22, Present, I attend various workshops through this organization to learn new aspects of our culture
Highesteducation
Secondary School
Personal Information
Total Experience: 20
Languages
English
Native or Bilingual
Timeline
Virtual Assistant
Self Employed
09.2022 - 11.2022
Floor Supervisor
Home Hardware
09.2013 - 05.2016
High school diploma or GED -
Elmvale District Highschool
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