Dominique Rabindra
Brampton,ON
Summary
Efficient Office Assistant with ten years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Assistant
Peel District School Board
Brampton, ON
03.2024 - Current
- Processing and organizing, filing, and photocopying
- Performs communication duties including reception by phone or in person, providing information and responding to inquiries covered by procedure/precedent, and distributes mail
- Supply at various Elementary schools
- Trained on SIS reporting students absence and lates
- Inputting students Vacation forms through SIS
- Monitoring non-behavioural students while in the office area; maintains and communicates daily attendance records
- Screens and processes student excuses for absences and late arrivals
- Administer appropriate first aid within guidelines
- Advises parents/legal guardians of any accidents
- Assist supply teachers with attendance
- Other related duties as assigned.
Receptionist and Administrative Assistant
D and A Auto
North York, ON
01.2020 - 01.2021
- Creating and sending invoices and statements to customers
- Checking the data input to ensure the accuracy of the final bill
- Tracking payments and ensuring that the cash flow into the company
- Follow all operational procedures and quality standards
- Maintain accounting records and spreadsheets.
Customer Service Representative and We Care E-Mails
DHL Express Canada
Brampton, ON
03.2015 - 11.2018
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Respond professionally to and efficiently to all inbound customer inquiries as well as emails
- Respond in a timely manner and external customer inquiries
- Book courier pick-ups using the Automated Dispatch system CSV
- Provide rates for shipments for import and exports
- Providing accurate shipment details using internal system Gema
- Manage all customer complaints calls professionally and effectively to increase customer satisfaction
Customer Service Representative
Shaw Direct
Oakville, ON
03.2014 - 03.2015
- Provide pleasant and professional customer service over the telephone to current and potential customers
- Process customer requests for new services, changes in service, specialty services and equipment purchases
- Coordinate payments arrangements with customers that are in delinquent status, ensuring the timely recovery of all outstanding amounts owing
- Assist customers in choosing Shaw Direct products by promoting the features, advantages and benefits of our products
- Achieve sale performance targets according to established company standards
- Resolve customer issues, reaching solutions that are mutually beneficial to customers and Shaw Direct
- Provide billing explanations and support to our external customers.
Trust Compliance Non Filer (GST/HST)
Canada Revenue Agency
Toronto, OH
08.2010 - 02.2011
- Received, sorted and distributed mail
- Maintaining files, receiving, screening and directing telephone inquiries
- Developing and maintaining registers and information control systems
- Received client's payments from overdue GST/HST
- Processed and photocopied client's payments
- Located clients using several in-house skip tracing methods
- Preformed follow up calls to clients to enforce the filing of GST/HST returns
- Prepared reports and provided administrative support services such as filing and faxing
- Keying database information as well as electronic searches request for information
- Utilized computer systems and application to access/input and produce information.
Education
High School Diploma -
Eastdale Collegiate Institute
06-2004
Some College (No Degree) -
Centennial College
Skills
- Customer service (10 years)
- Clerical Experience
- Administrative Experience
- Word Processing
- Front Desk
- Quality Assurance
- Filing And Data Archiving
- Typing
- Microsoft Word
- Microsoft Powerpoint
- Incoming Call Reception
Volunteer
Toronto District School Board
Eastdale Collegiate Institute
Certification
Business Education College
Certification
MS Excel Intermediate 2010
Timeline
Office Assistant
Peel District School Board
03.2024 - Current
Receptionist and Administrative Assistant
D and A Auto
01.2020 - 01.2021
Customer Service Representative and We Care E-Mails
DHL Express Canada
03.2015 - 11.2018
Customer Service Representative
Shaw Direct
03.2014 - 03.2015
Trust Compliance Non Filer (GST/HST)
Canada Revenue Agency
08.2010 - 02.2011
High School Diploma -
Eastdale Collegiate Institute
Some College (No Degree) -
Centennial College
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