VEN DAVIS
Halifax,NS
Summary
Dynamic and collaborative professional with extensive experience at Nova Scotia Health Authority, adept in STAR and SAP systems. Demonstrated ability to enhance operational efficiency and foster positive environments through exceptional time management and team collaboration skills. Proven track record in improving service delivery by leveraging computer skills and a fast-learning approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
WARD ASSISTANT
Nova Scotia Health Authority
Halifax, NS
03.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitors and orders printer cartridges and other office supplies.
- Troubleshoots printers/photocopy machines, etc.
- Admission and discharge of patients in STAR.
- Obtains documents from NSHA systems such as clinical portal, PHS/STAR.
- Runs off daily lists.
- Maintains Charts with progress notes/labels, etc.
- Processes necessary paperwork on orders/returns/credits.
- Stocks unit carts, infection control units, patient rooms and order off site supplies from vendors.
- Supports the health services manager regarding quotas, audits and supply needs.
- During each shift, disinfects reception desk and patient equipment as necessary.
- Checks infection control stations and hand wash stations.
- Cleans Pyxis medication fridge with assistance of registered nurse.
- Maintains cold temperature checks on Pyxis fridge.
- Disinfects surfaces, equipment and utensils/bedside tables, etc.
- Checks patient lifts.
- Empties laundry bags.
- Under direction of nursing, provides drinks and snacks to patients per their diet orders.
- Brings patients to/from on-site appointments and labs.
- Performs other related duties as necessary.
Room Service Attendant
Nova Scotia Health Authority
Halifax, NS
11.2023 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Demonstrated strong communication skills while coordinating with kitchen staff to ensure accuracy and completeness of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Garnished completed orders and arranged foods to please customers.
- Verified accuracy and quality of orders before delivery.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Distributes bulk orders, feedings to patient units and clinics. • Orders supplies following par levels and timelines for the areas.
- Slices, mixes, portions, assembles and serves all patient menu choices for tray assembly area.
Utility Worker
Nova Scotia Health Authority
Sydney, NS
05.2024 - 10.2024
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Completed daily maintenance tasks in record time to maximize productivity.
Education
Bachelor of Science - Public Health
Cape Breton University
Sydney, NS05.2023
Doctor of Pharmacy - Pharmacy
Acharya And Bm Reddy College of Pharmacy
Bangalore06.2020
Skills
- Trained in STAR
- Trained in SAP
- Edit and update work order
- Trained as scheduler
- Update work safety reports
- Fast Learner
- File and Record Keeping
- Time Management
- Computer Skills
- Team Collaboration
Languages
English
Full Professional
Malayalam
Full Professional
Hindi
Full Professional
Tamil
Full Professional
Certification
CERTIFICATION
· Diploma in caregiving
· Caregiving skills-dementia care
· Dementia care and management
· First aid CPR
· Advanced fst [ food handling certification]
· WHIMS
Timeline
Utility Worker
Nova Scotia Health Authority
05.2024 - 10.2024
WARD ASSISTANT
Nova Scotia Health Authority
03.2024 - Current
Room Service Attendant
Nova Scotia Health Authority
11.2023 - Current
Bachelor of Science - Public Health
Cape Breton University
Doctor of Pharmacy - Pharmacy
Acharya And Bm Reddy College of Pharmacy