Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Velvet Dawn Muir

Shannonville,ON

Summary

Highly Experienced-Customer Service & Management Long-term Relationship Building | Interpersonal Skills | Customer Service Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Consultant

Mister Safety Shoes
08.2024 - 08.2025
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Applied consultative sales methods to identify customer requirements and suggest suitable offerings.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Responded to telephone and in-person requests for information.
  • Processed transactions via POS with debit, credit, cash and on account.
  • Opening and closing duties of store.
  • POS balancing and bank deposits.
  • Shipping and receiving.

Manager/Key Holder/Sales Associate

Pleasure Island The Adult Fun Store
01.2022 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Table Dames Dealer

Great Canadian Gaming Corp.
12.2016 - 03.2022
  • Provided a high level of customer service and promoted a positive attitude to create a fun and entertaining experience
  • Accurately paid out winnings, exchanged currency for chips and informed guests of game rules
  • Opened game at assigned table, counted contents, verified count with the closing list, inspected cards
  • Verified bankroll fills with the supervisor and security personnel
  • Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set
  • Closed game; sorted cards, balanced rack, counted chips and signed off with the supervisor
  • Maintained the honesty and integrity of assigned games, controlling the pace
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.

Bartender

CFB Trenton
04.2018 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Cashier/Returns Associate/Pharmacy Cashier

Wal-Mart
11.2012 - 04.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Applied consultative sales methods to identify customer requirements and suggest suitable offerings.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Responded to telephone and in-person requests for information.
  • Processed transactions via POS with debit, credit, cash and on account.
  • Opening and closing duties of store.
  • POS balancing and bank deposits.
  • Shipping and receiving.

Education

High School Diploma -

Alberta Vocational Centre
Edmonton, AB
01.1984

Skills

  • Over 8 years combined managerial experience
  • Customer Service
  • Leadership and Team Building
  • Organization
  • Policies and Procedures
  • Time Management
  • Revenue Generation
  • Problem-Solving
  • Customer Relations
  • Store operations
  • Team Leadership
  • Store Merchandising
  • Cash Management
  • Employee Training
  • POS Systems
  • Team Building and Leadership
  • Store displays
  • Accurate Cash Handling
  • Opening and closing procedures

Certification

WHMIS 2024

Smart Serve 2024

Food Handlers 2020

Timeline

Sales Consultant

Mister Safety Shoes
08.2024 - 08.2025

Manager/Key Holder/Sales Associate

Pleasure Island The Adult Fun Store
01.2022 - 06.2024

Bartender

CFB Trenton
04.2018 - 01.2022

Table Dames Dealer

Great Canadian Gaming Corp.
12.2016 - 03.2022

Cashier/Returns Associate/Pharmacy Cashier

Wal-Mart
11.2012 - 04.2017

High School Diploma -

Alberta Vocational Centre

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Velvet Dawn Muir