VELMA OFFEIBEA ADJEI
Glace Bay
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MELCOM PLUS GH
02.2022 - 02.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provides services across social media platforms.
- Dashboard activities
- Offer customer advice and assistance, paying attention to particular needs or wants.
Customer Service Associate
XTEL ENTERPRISE
05.2019 - 04.2022
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- Helping customers select appropriate items as well as calculate profit weekly
COUNTER ATTENDANT
MIKLIN HOTEL AND RESTAURANT
08.2018 - 05.2019
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Developed seven effective improvement plans in the year.
Education
Bachelor of Science - Hospitality And Tourism Management
Cape Breton University
Sydney, NS04.2027
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Professional telephone demeanor
- Customer relations
- Effective Communication Skills
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
Languages
English
English
Full Professional
Timeline
Customer Service Representative
MELCOM PLUS GH
02.2022 - 02.2024
Customer Service Associate
XTEL ENTERPRISE
05.2019 - 04.2022
COUNTER ATTENDANT
MIKLIN HOTEL AND RESTAURANT
08.2018 - 05.2019
Bachelor of Science - Hospitality And Tourism Management
Cape Breton University
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