Velma House

Work in a library for Junior and Senior students

• Managed file archival and information retrievals.
• Promoted efficient document processing by maintaining orderly and clean control room.
• Remained informed on current regulations, especially concerning research industry and document creation.

• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Handled confidential information in professional manner.
• Answered high volume of phone calls and email inquiries.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.

• Provided ongoing guidance and support to clients throughout job search and onboarding process.
• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
• Collaborated with local employers to identify job opportunities for clients.
• Developed and maintained relationships with community resources to support job coaching.
• Library replacement
• secretary replacement

• Assisted customers by finding items quickly to boost store satisfaction rates.
• Kept front check out area clean and organized for efficient service.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Processed payments and returns with accuracy and efficiency.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.