Velisha Lubrin
Toronto,ON
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Am Coffee Studio
11.2021 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Barista
Aroma Espresso Bar Barista
01.2020 - 05.2021
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
Retail Sales Associate
Ardene
01.2020 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed over 50 customers per day and increased sales by 10 percent
- Engaged in friendly conversation with customer to better uncover individual needs
Education
High School Diploma -
Weston C.I
Toronto, ON06.2015
Some College (No Degree) -
Humer North Campus
Skills
- Exceeding Customer Expectations
- Assigning Tasks
- POS System Operations
- Productivity Maximization
- Maintaining Clean Work Areas
- Communications Strategies
- Self-Checkout Assistance
- Merchandising and Display
Certification
smart serve
Timeline
Barista
Am Coffee Studio
11.2021 - 05.2023
Barista
Aroma Espresso Bar Barista
01.2020 - 05.2021
Retail Sales Associate
Ardene
01.2020 - 08.2020
High School Diploma -
Weston C.I
Some College (No Degree) -
Humer North Campus
Similar Profiles
BAYLEY WORTHINGTONBAYLEY WORTHINGTON
Barista at Coffee StudioBarista at Coffee Studio
Abhishek PawarAbhishek Pawar
Store Manager at ONE WORLD THE COFFEE STUDIOStore Manager at ONE WORLD THE COFFEE STUDIO
BAYLEY WORTHINGTONBAYLEY WORTHINGTON
Barista at Coffee StudioBarista at Coffee Studio