Velisha Velisha
Sault Ste. Marie,CANADA
Summary
Excelling in customer relations and problem-solving at Cineplex. Additionally, adept in high-energy environments from my role as a Bartender at Top Hats. Known for strong communication skills, effective conflict resolution, and a commitment to delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cast Member
Cineplex
Sault Ste. Marie, ON
06.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Shift Manager
Pizza Hut
Sault Ste. Marie, ON
01.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Bartender
Top Hat Billiards
Sault Ste. Marie, ON
05.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
BACHELOR OF ARTS (General) Single Major PSYCHOLOGY -
Algoma University
Sault Ste. Marie, ONSkills
- Technical Proficiency (Using Microsoft Office Suite, Word excel and Powerpoint)
- Experience with database management and web updating
- Effective cash handling and financial transaction processing
- Ability to perform physical tasks and lift up to 25lbs
- Ability to assist with planning, setup and execution of events and programs
- Proven ability to deliver high-quality support and address client needs effectively
- Efficient in balancing multiple tasks and meeting deadlines in a dynamic environment
- Handling inquiries and concerns with patience, especially in high-pressure situations
Languages
English
Full Professional
Certification
- Smart Serve Certificate
- Food Handler Certificate
Timeline
Cast Member
Cineplex
06.2024 - Current
Bartender
Top Hat Billiards
05.2023 - 01.2024
Shift Manager
Pizza Hut
01.2023 - Current
BACHELOR OF ARTS (General) Single Major PSYCHOLOGY -
Algoma University