Summary
Overview
Work History
Education
Skills
Accomplishments
Makeup & Cosmetics
Timeline
Generic

Velia McCoy

Lemon Grove

Summary

Friendly and motivated retail professional with experience in customer service, product merchandising, and maintaining a safe, organized shopping environment. Passionate about beauty and skincare, with a strong interest in helping customers feel confident through personalized recommendations. Brings a strong work ethic, attention to detail, and a commitment to delivering an exceptional customer experience—ready to bring that energy to the Beauty Advisor role at Ulta Beauty.

Overview

4
4
years of professional experience

Work History

Store Protection Specialist

Ross Dress for Less
12.2024 - Current
  • Maintained a secure and welcoming shopping environment while providing friendly, approachable customer service.
  • Observed store activity to prevent theft and ensure safety, balancing loss prevention with a positive customer experience.
  • Frequently interacted with guests, answered questions, and helped locate items, demonstrating strong communication and people skills.
  • Supported store operations and merchandising, contributing to an organized and visually appealing sales floor.

Retail Assistant

Kobe’s Swap Meet
01.2021 - 09.2023
  • Assisted with pricing and selling a wide range of products, including clothing and accessories, in a busy outdoor market.


  • Built rapport with customers by helping them find the right items and answering questions about features and pricing.


  • Helped maintain attractive product displays and worked with family vendors to keep inventory neat and well-stocked.
  • Gained valuable sales and customer service skills through hands-on experience in a fast-paced setting.

Education

High School Diploma -

California Connections Academy
San Juan Capistrano, CA
05.2024

Skills

  • Customer-focused service
  • Passion for beauty, skincare & cosmetics
  • Product knowledge & recommendation
  • Active listening & personalized selling
  • Merchandising & visual presentation
  • Team collaboration & communication
  • Conflict resolution & safety awareness
  • POS (Point-of-Sale) familiarity
  • Multitasking in high-volume environments
  • Attention to detail & organization
  • Beauty trend awareness & product education
  • Upselling & cross-selling techniques
  • Client relationship building
  • Makeup application basics & skincare routines

Accomplishments

  • Recognized for creating a warm and welcoming in-store experience, consistently delivering excellent customer service.
  • Successfully balanced safety and service responsibilities, maintaining a secure environment while supporting a positive guest experience.
  • Developed strong product knowledge and sales techniques through hands-on experience with various merchandise, including beauty and personal care items.
  • Built lasting customer relationships by offering personalized assistance and helping guests find products that met their specific needs.
  • Contributed to visually appealing and well-organized product displays, enhancing overall store presentation and driving customer interest.
  • Supported team efforts by communicating effectively with colleagues and adapting quickly to high-volume retail environments.

Makeup & Cosmetics

Deeply passionate about makeup, skincare, and cosmetic products, with a strong personal commitment to staying current on beauty trends, product launches, and brand innovations. Regularly practice application techniques, color matching, and product blending to enhance product knowledge and hands-on skills. Enthusiastic about sharing beauty tips, offering personalized recommendations, and helping others feel confident through makeup and self-care.

Timeline

Store Protection Specialist

Ross Dress for Less
12.2024 - Current

Retail Assistant

Kobe’s Swap Meet
01.2021 - 09.2023

High School Diploma -

California Connections Academy
Velia McCoy