Velda Gallardo
Los Angeles
Summary
Dynamic professional with extensive experience in managing and coordinating appointments to optimize efficiency. Proven ability to leverage strong organizational skills for maintaining accurate schedules and ensuring seamless operations. Expertise in effective communication fosters productive interactions between clients and staff, enhancing overall service delivery. Committed to delivering exceptional support that drives organizational success and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Clerk
Kaiser Permanente
Los Angeles, CA
11.2024 - Current
- Facilitated appointment management by efficiently scheduling, rescheduling, and canceling patient visits in accordance with requests and provider schedules.
- Ensured accurate documentation of income and outcalls within patient management system.
- Streamlined front office operations by managing phone inquiries, directing calls, and overseeing intake form processes.
Nutrition Ambassador
Kaiser Permanente
Los Angeles, CA
04.2024 - 11.2024
- Oversaw patient meal ordering process to deliver tailored dietary guidance. Managed meal delivery and collection of trays efficiently.
Babysitter
Private Care
Beverley Hills
09.2022 - 04.2024
- Facilitated daily activities that fostered educational development and social skill enhancement.
- Created and organized diverse art and craft projects to support the development of fine and gross motor abilities.
- Ensured security and safety of children within the environment.
Dentist Assistant
Barzallo Edwin, DDS
Los Angeles, CA
01.2023 - 04.2023
- Facilitated collection and sterilization of dental instruments to ensure compliance with health standards.
- Assembled dental instruments to ensure compliance with procedural requirements.
- Facilitated patient interactions at front desk and addressed incoming calls promptly. Enhanced appointment scheduling processes to improve patient satisfaction.
Inventory Specialist
Allied Inventory
Los Angeles, CA
01.2022 - 09.2022
- Oversaw inventory management, including regular reviews and follow-ups on shortages.
- Evaluated and selected external vendors for maintenance material procurement and contractor services.
- Monitored and applied established product care guidelines while receiving incoming shipments to uphold operational integrity.
Education
Bachelor of Science - Nursing
Stanbridge University
Alhambra, CA08-2026
Associate of Science - Natural Science
East Los Angeles College
Monterey Park, CA08-2018
Associate of Science - Social and Behavioral Science
East Los Angeles College
Monterey Park, CA08-2018
Skills
- Work independently
- Effective communication skills
- Goal oriented
- Customer support expertise
ADDITIONAL LANGUAGES
Spanish / Native or Bilingual
CLINICALS
- 02.2025 - 04.2025 Garfield Medical Center ER: provided patient care under the direct supervision of a registered nurse.
- 12.2024 - 02.2025 Royal Vista Care Center Skilled Nursing: provided patient care under the direct supervision of a registered nurse.
Certification
- 01.2024 American Heart Association BASIC LIFE SUPPORT
- 10.2024 Surefire CPR MANAGEMENT OF ASSAULTIVE BEHAVIOR
- 06.2026 American Heart Association ADVANCED CARDIOVASCULAR LIFE SUPPORT
- 06.2026 American Heart Association PEDIATRIC ADVANCED LIFE SUPPORT
COMMUNITY SERVICE
- 2023-08, Read Books to Children Event - Additional Registration Required
- 2023-08, Midnight Mission Los Angeles - Serving Those in Need
- 2023-09, Shadetree Partnership Nursery
- 2023-11, The Midnight Mission - Serving Those in Need
- 2023-12, Hospital Visit - Nursing Students
Timeline
Appointment Clerk
Kaiser Permanente
11.2024 - Current
Nutrition Ambassador
Kaiser Permanente
04.2024 - 11.2024
Dentist Assistant
Barzallo Edwin, DDS
01.2023 - 04.2023
Babysitter
Private Care
09.2022 - 04.2024
Inventory Specialist
Allied Inventory
01.2022 - 09.2022
Bachelor of Science - Nursing
Stanbridge University
Associate of Science - Natural Science
East Los Angeles College
Associate of Science - Social and Behavioral Science
East Los Angeles College