Vejsil Sarajlic
Calgary,AB
Summary
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Route Planner
The Co-operators
12.2023 - Current
- Daily managing orders in Work Wave, assigning drivers, calling customer if there is delay, updating drivers info and vehicles also
- Good knowledge on excell, any other tracking software also, DOT, Syletcus load board.
- Assisted in recruiting and training new drivers, ensuring comprehensive understanding of route planning processes.
- Streamlined communication by effectively coordinating with dispatchers, drivers, and customers.
Line haul Dispatcher
Intecom
05.2023 - 11.2023
- Coordinated pickups and deliveries across North America, AB, BC, SK
- Monitored dispatched calls and took action to resolve and correct potential problems
- Tracked purchase orders and approved vendor invoices for outside services
- Utilized dispatch software to enter customer orders, deliveries, and receipts.
- Leveraged data analytics tools to identify trends in operational metrics, informing proactive decision-making processes for route adjustments or other necessary changes in strategy.
- Managed driver schedules, ensuring optimal coverage and maintaining regulatory compliance.
- Resolved transportation issues promptly by effectively communicating with carriers, customers, and internal stakeholders
- Evaluated carrier performance regularly to identify areas for improvement or potential replacement options
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across the operation
- Maintained strong relationships with customers through timely communication, addressing concerns promptly, and providing quality service at all times
Dispatcher
Source Energy Services
01.2023 - 05.2023
- Directed dispatching, routing and tracking of 85 fleet vehicles
- Maintained updated and detailed records of calls in physical and electronic databases
- Closely monitored dispatch board to triage and prioritize over 150 plus daily calls
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Dispatcher
BHX LLC
04.2020 - 11.2022
- Daily working through Sylectus and DAT boards looking for loads, calling brokers and try to get best rate ever for our fleet drivers
- Great working knowledge of DOT regulations
- Experience with sprinter vans, small straight, large straight
- Handled incoming calls and emails from customers regarding issues with deliveries
- Scheduled and dispatched drivers to locations in USA, Canada
- Worked closely with customers to effectively resolve issues and complaints
- Coordinated dispatching of 100 drivers to accomplish daily delivery requirements
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Waiter
Our Place
07.2018 - 03.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Maintained regular and consistent attendance and punctuality
Photo Sales Associate
Princess Cruises
02.2015 - 05.2018
- Accepted and completed in-person and online orders for photographs and photo merchandise
- Provided high level of assistance to customers regarding special photo projects
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift
Accommodation Attendant
Princess Cruises
05.2014 - 11.2015
- Accommodation attendant assist stateroom steward by providing the highest levels of housekeeping, service, sanitation, and maintenance in public areas to ensure presentation of a comfortable, warm, and elegant environment
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Completed weekly inventory for all materials that are being used, count and request new ones if needed.
Sales Associate
Black Belt LLC
02.2013 - 03.2014
- Organized storage areas to optimize materials movements and minimize labor hours
- Solved customer challenges by offering relevant products and services.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
- Completed daily cold calling and outreach to build sales pipeline
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Sales Intern
BH Telecom LLC
12.2010 - 05.2012
- Managed customer expectations and helped navigate sales processes
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
Education
High School Diploma -
High Medical School
Zenica, Bosnia And HerecegovinaSkills
Fleet Operations Issue Resolution
Microsoft Office
SAP
TMS
Data Interpretation Proficiency
Data Entry
Schedule Management
Route Navigation
Service Coordination
Dispatching procedures
Dispatch software
Stress Tolerance
Service planning
Shipment Tracking
Shipping Documentation
Transportation Planning
Supply Chain Operations
Driver Scheduling
Languages
English
Native or Bilingual
Certification
Nancy Friedman - Telephone doctor
Timeline
Route Planner
The Co-operators
12.2023 - Current
Line haul Dispatcher
Intecom
05.2023 - 11.2023
Dispatcher
Source Energy Services
01.2023 - 05.2023
Nancy Friedman - Telephone doctor
05-2022
Dispatcher
BHX LLC
04.2020 - 11.2022
Waiter
Our Place
07.2018 - 03.2019
Photo Sales Associate
Princess Cruises
02.2015 - 05.2018
Accommodation Attendant
Princess Cruises
05.2014 - 11.2015
Sales Associate
Black Belt LLC
02.2013 - 03.2014
Sales Intern
BH Telecom LLC
12.2010 - 05.2012
High School Diploma -
High Medical School
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