Veerpal Kaur Randhawa
Surrey,BC
Summary
Energetically driving customer satisfaction at Tim Hortons, I excelled in managing high-stress situations and resolving complex complaints, enhancing customer loyalty significantly. My adept problem-solving and active listening skills ensured efficient complaint handling and positive resolutions, showcasing my commitment to excellence in customer service and critical thinking.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tim Hortons
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
+2 - Medical
Baba Ganda Singh Public School
India , PunjabHealthcare Office Administration - Medical Care
Granville College
Vancouver, BC08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Payment Processing
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Tim Hortons
11.2023 - Current
+2 - Medical
Baba Ganda Singh Public School
Healthcare Office Administration - Medical Care
Granville College
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