Veerpal Kaur
Brampton,ON
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
1
1
year of professional experience
Work History
Crew Member
Tim Hortons
04.2025 - 09.2025
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues.
- Operated cash register, accurately processing transactions and managing cash flow.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to prepare food items according to established recipes and safety guidelines.
- Demonstrated adaptability by quickly learning new procedures and menu items during peak hours.
- Assisted in inventory management, restocking supplies to optimize workflow and availability.
- Engaged customers with friendly interactions, enhancing overall dining experience and satisfaction rates.
- Supported training of new crew members, fostering a cooperative team environment for effective operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Customer Service Cashier
Turtle Jacks
09.2024 - 03.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance service experience.
- Maintained cash register integrity through careful handling of cash and receipts.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Learned product knowledge to effectively recommend items based on customer needs.
- Organized merchandise displays to improve accessibility and visual appeal for customers.
- Handled customer complaints professionally, striving for resolution and satisfaction.
- Supported inventory management by restocking shelves and reporting low inventory levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Diploma - Business- Accounting
Sheridan College
Mississauga, ON04-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Safe food handling
- Cleaning and sanitizing
- Verbal and written communication
- Leadership qualities
- Food preparation
- Customer engagement
- Problem-solving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Crew Member
Tim Hortons
04.2025 - 09.2025
Customer Service Cashier
Turtle Jacks
09.2024 - 03.2025
Diploma - Business- Accounting
Sheridan College