Veerpal Kaur
Summary
Dynamic customer service professional with proven expertise at Burrito Guyz, excelling in high-pressure environments. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Skilled in precise cash handling and fostering teamwork, consistently delivering exceptional service and resolving conflicts to ensure a positive shopping experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Burrito Guyz
01.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Mission Thrift Store
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Easyday Club
05.2021 - 07.2023
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves and assisting customers.
Education
Post-Graduate Certificate - Financial Planning And Wealth Management Program
Lambton College
Sarnia, ON05-2025
Master of Commerce - Accounting And Finance
D.A.V College
Haryana, India05-2021
Skills
- Customer service
- Problem-solving skills
- Precise data entry
- Critical thinking
- Active listening
- Teamwork and collaboration
- Reliability and punctuality
- Handling complaints
- Organization skills
- Attention to detail
- Multitasking Abilities
- Task prioritization
Languages
English
Punjabi
Hindi
Certification
WHMIS Certificate, Smart Serve Certificate, AODA Certificate, Health and Safety Certificate, Food Handling Certificate.
AVAILABILITY
Full Time (Monday through Sunday)
Timeline
Customer Service Representative
Burrito Guyz
01.2024 - 04.2025
Customer Service Representative
Mission Thrift Store
09.2023 - 04.2024
Customer Service Representative
Easyday Club
05.2021 - 07.2023
Post-Graduate Certificate - Financial Planning And Wealth Management Program
Lambton College
Master of Commerce - Accounting And Finance
D.A.V College
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