Summary
Overview
Work History
Education
Skills
Languages
Walmart Shining Star Award
Timeline
Generic

Veerpal Kaur

5221 22A AVE SW

Summary

Proven leader in customer service, adept at enhancing customer satisfaction and spearheading operational improvements at Walmart. Excelled in staff training and complaint handling, leveraging MS Office to drive efficiency. Demonstrated ability to foster team development and streamline processes, significantly contributing to a culture of excellence and operational success.


Overview

6
6
years of professional experience

Work History

Customer Service Lead Manager

Walmart
04.2020 - 11.2024
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with the sales and technical support teams to resolve complex customer issues.
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.

Customer Service Associate

Punjab National Bank
07.2018 - 09.2019
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Balanced teller drawers and ATM cash.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on features and benefits of banking products and services.

Education

BBA - General Business Studies

KPU
Surrey, BC
03-2022

Skills

  • Sales
  • Staff training
  • Scheduling
  • Team development
  • Data entry Hands on knowledge of using MS Office

    • (Word, Excel, and Outlook) and internet

  • Administrative support
  • Complaint handling

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Walmart Shining Star Award

The Walmart Shining Star Award, was an Award received by me from Walmart as a gesture of recognition for my contributions to the company. I was recognized by my Store manager along with District Vice President for exceptional service provided to clients. 

Timeline

Customer Service Lead Manager

Walmart
04.2020 - 11.2024

Customer Service Associate

Punjab National Bank
07.2018 - 09.2019

BBA - General Business Studies

KPU

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Veerpal Kaur