Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veerpal Kaur

Surrey,British Columbia

Summary

Customer-oriented Supervisor with over 3 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the hospitality industry best practices and principles of employee management. Graduate with a Diploma in Travel and Tourism. Blends superb time management and organizational skills to drive group success and provide excellent customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Subway
St. George, NB
10.2021 - 04.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed strategies for improving customer service while maintaining operational efficiency.
  • Operated cash register and received payment from customers in cash or credit form.

Travel Counselor

New Way Tour and Travel
Mississauga, ON
08.2020 - 10.2021
  • Provided travelers with detailed information about destinations, travel regulations, and visa requirements.
  • Handled customer inquiries regarding existing reservations or modifications to existing bookings.
  • Searched for the best deals on hotels, cruises, flights and vacation packages.
  • Analyzed customer feedback data to identify areas of improvement within the company's services.

Education

Diploma - Travel and Tourism

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
12-2019

Skills

  • Training and mentoring
  • Customer Engagement
  • Sanitation Standards
  • Store maintenance
  • Food Preparation
  • Point of sale systems
  • Labor and food cost control
  • Team Player

Certification

  • Food Handler Certificate
  • Bread Mastery Certificate
  • Global Food Safety
  • Food Safety Level 1

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional

Timeline

Supervisor

Subway
10.2021 - 04.2024

Travel Counselor

New Way Tour and Travel
08.2020 - 10.2021

Diploma - Travel and Tourism

Cambrian College of Applied Arts And Technology

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Veerpal Kaur