Veera Harika Bezawada
Dartmouth
Summary
Energetic and analytical problem-solver with strong foundation in computer engineering principles. Possesses robust knowledge of software development and hardware design, including proficiency in programming languages and circuit analysis. Dedicated to driving innovative solutions that enhance system performance and efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bilgosling Outsourcing
10.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Post-Graduate Certificate - Business And Information Systems Architecture
Fanshawe College
London, ON08-2021
Bachelor of Technology - Computer Science Engineering
Lakireddy Bali Reddy College of Engineering
Mylavaram,India04-2018
Skills
- C
- Java
- Python
- System architecture
- Web development
- Data structures
- Cisco systems
- TCP/IP protocol
- Network security
- Cloud services
- Big data analytics
- Problem-solving abilities
- Multitasking
- Excellent communication
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Bilgosling Outsourcing
10.2022 - 12.2023
Post-Graduate Certificate - Business And Information Systems Architecture
Fanshawe College
Bachelor of Technology - Computer Science Engineering
Lakireddy Bali Reddy College of Engineering
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