Results-driven Operations and Logistics Executive with 10+ years of progressive experience leading multi-site transportation, freight, and warehouse operations across North America. Proven expertise in streamlining workflows, optimizing fleet and warehouse efficiency, and leveraging data analytics and telematics for actionable insights. Adept at managing cross-functional teams, implementing SOPs, ensuring regulatory compliance (MTO, HOS, WHMIS, TDG), and driving cost savings through process improvement and technology integration (TMS, LMS, ELD, ISAAC). Recognized for exceptional performance in crisis management, operational transformations, and strategic planning, consistently delivering measurable financial results and enhancing client satisfaction. Skilled in team leadership, training development, KPI monitoring, and stakeholder engagement, with a track record of improving operational efficiency by 25%, reducing costs by 12–20%, and elevating carrier performance rankings.
Overview
11
11
years of professional experience
Work History
Operations Manager / Analyst
Lionforce Transport Inc.
12.2024 - 08.2025
Directed day-to-day transportation operations while leveraging advanced data analytics to uncover inefficiencies, reduce costs, and drive compliance across North American operations.
Combined leadership with analytical expertise to implement process improvements, strengthen fleet performance, and deliver measurable financial results.
ISAAC Telematics Optimization: Co-developed automated reports to flag trucks leaving the yard without refueling at in-house terminals and to identify trucks idle for 36+ hours, improving fuel compliance and asset utilization.
Fuel & Vendor Cost Savings: Blocked expensive fueling sites, audited bridge toll invoices (correcting 2-axle mischarges), and secured dedicated tag discounts for 45+ units, saving thousands annually.
Fleet Efficiency Improvement: Identified drivers with poor driving habits impacting fuel economy; implemented coaching interventions, resulting in lower operating costs and improved MPG.
Operational Cost Reduction: Leveraged data analytics, workflow redesign, and vendor negotiations to reduce costs by 12% annually.
KPI Transparency & Reporting: Designed executive-ready dashboards and automated reporting tools, increasing visibility on truck utilization, fuel economy, and driver performance.
Standardization & Process Improvement: Standardized SOPs and operational workflows, ensuring consistent efficiency and compliance across North American operations.
Business Operations Manager / Dispatch Operations Manager / Night Operations Manager / Transportation Coordinator
Autobahn Freightlines Ltd.
09.2019 - 12.2024
Led end-to-end business, transportation, and night logistics operations across multi-location yards (11+ acres) and 150,000 sq. ft. warehouse facilities in Ontario, Michigan, and Texas.
Oversaw fleet logistics for 400+ drivers, ensuring compliance with provincial, federal, and cross-border regulations.
Directed daily dispatch operations, developed SOPs, implemented training programs, and monitored performance metrics to drive operational efficiency, cost optimization, and regulatory compliance.
Introduced innovative reporting systems, remote operations protocols, and technology integrations to streamline workflows and enhance service quality.
Streamlined multi-shift workflows and SOPs, boosting operational efficiency by 25% and recovering ~$45,000 in operational losses.
Integrated TMS, Penske/Ryder LMS, and ELD platforms for automated reporting, reducing staffing costs by 20% and enhancing operational visibility.
Engineered automated trailer pool and dormancy reporting, reducing idle equipment by 30% and saving $684,000 annually.
Implemented remote night-shift operations during COVID-19, leveraging SharePoint and Excel live-sheet collaboration without disrupting performance.
Developed a color-coded dispatch planning board, improving remote team coordination and shipment tracking.
Improved carrier scorecards: Stellantis (#27 D #3), Ford (94% D 98%), GM (96% D 99%).
Designed training programs for 35+ staff, ensuring 100% compliance with HOS, WHMIS, and TDG regulations.
Optimized claims resolution workflows, accelerating processes by 25% and recovering $20K–$32K annually.
Resolved TMS-to-LMS trailer number mismatches, reducing invoice rejections by 80%.
Managed contingency operations, mitigating breakdown risks, coordinating vendor repairs, and redeploying drivers to meet on-time deliveries.
Initiated process improvements in JIT freight coordination, load planning, and driver allocation to maximize compliance and efficiency.
Transportation Coordinator
Gigg Express Inc.
01.2017 - 08.2018
Coordinated Just-In-Time (JIT) shipments for major automotive clients including GM, Stellantis, and Ford, ensuring seamless delivery aligned with production schedules.
Managed breakdown and at-risk shipments by quickly locating nearby service vendors, negotiating rates, placing service calls, and communicating timeline deviations to the CSR team.
Arranged alternative trucks with drivers having sufficient Hours of Service to meet critical delivery appointments, minimizing production disruption.
Freight Supervisor / Freight Booking Specialist
Autolinx Express Inc.
10.2015 - 01.2017
Managed end-to-end freight operations, from booking and load planning to team supervision, ensuring timely deliveries, operational efficiency, and client satisfaction.
Oversaw both strategic and tactical aspects of freight management, optimizing resources, reducing errors, and enhancing service quality for major clients.
Warehouse Associate
Acube Impex Ltd.
09.2014 - 10.2015
Managed inventory control, warehouse organization, and stock accuracy while optimizing storage and order fulfillment processes.
Ensured smooth operations through process standardization, reporting enhancements, and safe material handling, contributing to overall warehouse efficiency and audit readiness.
Bachelors of Technology - Computer Science & Engineering
KURUKSHETRA UNIVERSITY
01.2012
Skills
Team Leadership & Staff Development
Staff Training & Performance Tracking
Client & Carrier Coordination
Vendor Negotiation & Service Coordination
Communication & Collaboration
Change Management
Public Speaking & Presentation
Languages
English
Hindi
Punjabi
Tools Technology
Transportation Management Systems (TMS)
Load Management Suite (LMS)
Load Boards
Telematics & ELD Integration
Electronic Data Interchange & Process Automation
Business Intelligence & Analytics
Enterprise Productivity & Collaboration
Project & Workflow Management
Automation & Reporting Tools
Warehouse Equipment
Awards Recognition
Extraordinary performance award, 2022, Honored with the highest distinction, the Excellence Award for Extraordinary Performance (2022) for leading Autobahn Freight Lines through critical operational and financial challenges, implementing process improvements, technology integrations, and workforce initiatives that restored profitability, improved efficiency by 25%, and elevated client and industry confidence.
Personal Information
Title: Operations Manager
Industry Knowledge
Freight & Transportation Management
Logistics & Supply Chain Operations
Regulatory Compliance
Fleet & Operational Performance Analysis
Process Optimization & Cost Reduction
Inventory Control & Warehouse Management
Timeline
Operations Manager / Analyst
Lionforce Transport Inc.
12.2024 - 08.2025
Business Operations Manager / Dispatch Operations Manager / Night Operations Manager / Transportation Coordinator