Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Veeny Veeny

Kentville

Summary

Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in customer service and workforce skill enhancement. Recognized for improving customer satisfaction through effective communication and strategic decision-making. Committed to fostering a collaborative team environment while ensuring thorough quality assurance in service delivery.


Overview

7
7
years of professional experience

Work History

Manager on Duty

SUBWAY®Restaurants
04.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Cashier Supervisor

A&W
06.2020 - 06.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

Cahier and Kitchen Staff

A&W
09.2018 - 09.2019
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Education

Fashion Designing Technician - Fashion

St. Clair College of Applied Arts And Technology
Windsor, None
09-2019

Skills

  • Customer Service Orientation
  • Sales Strategy Development
  • Workforce Skill Enhancement
  • Organizational Scheduling Ability
  • Team Engagement Strategies
  • Service Excellence
  • Strategic Decision-Making
  • Reporting and Analysis
  • Thorough Quality Assurance
  • Effective Communication Skills
  • Collaborative Teamwork

Languages

English
Hindi

Interests

  • Volunteering

Timeline

Manager on Duty

SUBWAY®Restaurants
04.2023 - Current

Cashier Supervisor

A&W
06.2020 - 06.2022

Cahier and Kitchen Staff

A&W
09.2018 - 09.2019

Fashion Designing Technician - Fashion

St. Clair College of Applied Arts And Technology

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