Veena Radhakrishnan
Campbell River,BC
Summary
A self-taught graphic designer and illustrator with a Master's in Design degree from National Institute of Fashion Technology, India. Adaptable and quick to learn, possess a strong work ethic and thrive in fast-paced environments. I am eager to bring my expertise to a new challenge. I am looking for good career growth opportunities where my talent and knowledge could be best subjected and utilized in order to deliver my best for the pride and passion of the organization and for personal growth.
Overview
4
4
years of professional experience
Work History
Service Specialist/Customer Service Representative
London Drugs
08.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Creative Designer
English For India
04.2021 - 06.2023
- Actively contributed and played a major role in driving the successful launch of the company's new co-brand.
- Utilized well-honed skills in Adobe illustrator, Adobe premiere pro, Canva, Powtoon and Microsoft suite to generate creative and compelling designs enhancing their corporate image and market presence.
- Evaluated final deliverables against project requirements to ensure all design elements met client expectations and objectives.
- Delivered high-quality work under tight deadlines, maintaining a consistent level of excellence in all projects completed.
- Provided exceptional customer service by addressing client needs promptly and efficiently during the design process.
Senior Graphic Designer
Labdox Pvt Ltd.
01.2020 - 01.2021
- Designing graphic and video content for the company's social media channel and marketing initiatives.
- Utilized expertise and current best practices to verify quality of images, content and brand compliance.
- Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.
- Explored new techniques in graphic design trends keeping abreast of industry advancements.
Education
Master of Design Space (M.des) - Social Design
National Institute of Fashion Technology (NIFT)
India12.2021
Bachelor of Commerce (B.com) - Taxation
Chinmaya College of Arts, Commerce And Science
India12.2019
Skills
Adobe Creative Suite
Branding and Identity
Design and creative thinking
Computer Proficiency
Microsoft Office Suite
Customer Service
Administrative Support
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Professional Working
Timeline
Service Specialist/Customer Service Representative
London Drugs
08.2023 - Current
Creative Designer
English For India
04.2021 - 06.2023
Senior Graphic Designer
Labdox Pvt Ltd.
01.2020 - 01.2021
Master of Design Space (M.des) - Social Design
National Institute of Fashion Technology (NIFT)
Bachelor of Commerce (B.com) - Taxation
Chinmaya College of Arts, Commerce And Science
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