Veena Krishnan
Windsor,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Computer Age Management Services
2018.03 - 2023.07
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
MBA - Human Resources Management
University of Madras
India01.2016
Bachelor of Science - Computer Applications Development
Madras University
India01.2014
XII -
Girls higher secondary School
01.2011
X -
Girls higher secondary School
01.2009
Skills
- Customer Needs Assessment
- Customer Engagement
- Online Chat and Email
- Customer Retention
- Customer Relationship Management
- Issue Escalation
Languages
TAMIL, ENGLISH & MALAYALAM
Activities
TYPE WRITING ENGLISH (Junior)
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true and complete to the best of my knowledge and belief.
Courses Completed
TALLY
Hobbies and Interests
- Listening to music
- Cooking
- Reading books
Timeline
Customer Service Executive
Computer Age Management Services
2018.03 - 2023.07
MBA - Human Resources Management
University of Madras
Bachelor of Science - Computer Applications Development
Madras University
XII -
Girls higher secondary School
X -
Girls higher secondary School
Similar Profiles
Kalaiamuthan SelvamKalaiamuthan Selvam
Deputy Manager at Computer Age Management ServicesDeputy Manager at Computer Age Management Services
VEDHAVALLI NVEDHAVALLI N
Intern at Computer Age Management ServicesIntern at Computer Age Management Services
Gokul PGokul P
Process Associate at Computer Age Management Services Limited ( Domestic Process )Process Associate at Computer Age Management Services Limited ( Domestic Process )