Veda Vikas KotI
Truro,NS
Summary
Results-driven professional with over 4 years of combined experience in customer service and supervisory roles, currently excelling as a Management Associate in the car rental industry. Adept at coordinating inventory, resolving customer concerns, and leading teams in high-pressure environments. Skilled in Microsoft Office Suite. Recognized for strong organizational skills, attention to detail, and a commitment to delivering outstanding customer experiences. A motivated team player focused on achieving business objectives and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Management Associate
HERTZ
05.2023 - Current
- Manage daily fleet operations, including inventory control, vehicle inspections, and service coordination
- Develop and implement policies to meet company objectives in customer satisfaction and cost control
- Supervise staff and ensure adherence to company protocols
- Address and resolve customer concerns in a timely and professional manner
Over-the-Counter Associate / Pharmacy Assistant
Walmart
02.2022 - Current
- Support customers with product selection and prescription processing
- Handle payments and manage point-of-sale operations
- Maintain detailed records and assist in managing inventory levels
Food Service Supervisor
Cheesecurds and Habaneros
03.2021 - 04.2023
- Supervised a team of kitchen and service staff ensuring smooth daily operations
- Maintained inventory, scheduled staff, and handled customer issues efficiently
- Trained new employees and upheld food safety and quality standards
Customer Experience Associate
Walmart
12.2019 - 09.2020
- Delivered excellent service while managing product inquiries and transactions
- Maintained inventory displays and ensured cleanliness of the sales area
Summer Student Associate
Cape Breton Regional Municipality
05.2020 - 08.2020
- Assisted in administrative and outdoor recreation tasks under supervisory guidance
- Promoted safety and efficiency in public spaces
Education
Bachelor's - Public Health
Cape Breton University
Sydney, NS12.2021
Skills
- Leadership & Staff Supervision
- Conflict Resolution & Customer Service
- Budget Monitoring & Revenue Tracking
- Microsoft Office Suite
- Time Management
- Communication Skills
- Vendor Negotiation
Languages
English
Full Professional
Timeline
Management Associate
HERTZ
05.2023 - Current
Over-the-Counter Associate / Pharmacy Assistant
Walmart
02.2022 - Current
Food Service Supervisor
Cheesecurds and Habaneros
03.2021 - 04.2023
Summer Student Associate
Cape Breton Regional Municipality
05.2020 - 08.2020
Customer Experience Associate
Walmart
12.2019 - 09.2020
Bachelor's - Public Health
Cape Breton University
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