Vedant Shah
Brantford,ON
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Telus
Toronto, ON
04.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Created reports on customer complaints and feedback for management review.
Administration Assistant
Mega Cloud Technologies
Brantford, ON
01.2022 - 03.2023
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Scheduled appointments for department personnel as needed.
- Processed financial documents, contracts, expense reports and invoices.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Maintained accurate department and customer records.
Education
Post-Degree Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON03.2023
Skills
- Technical Support
- Software Installation
- User Support
- Customer Service
- Performance Testing
- Call Center Operations
- Microsoft Outlook
- Product Troubleshooting
- MS Office Proficiency
- Office Administration
- Bookkeeping
- Data Entry
- Administrative Support
- Tech-Savvy
Timeline
Technical Support Representative
Telus
04.2023 - Current
Administration Assistant
Mega Cloud Technologies
01.2022 - 03.2023
Post-Degree Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
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