Vedant Gohil
Hamilton,ON
Summary
With 4 years of extensive experience in production and retail operations management, I excel in driving profitability through strategic marketing, financial oversight, and outstanding customer service. I have a proven track record in optimizing team performance and fostering a culture of excellence, ensuring sustainable growth, and high employee engagement. Passionate about leveraging market insights to enhance brand presence, I am committed to delivering exceptional results, and exceeding franchise objectives. A proactive problem solver with strong judgment, I thrive in both independent and team-oriented environments, consistently delivering fast, friendly service while achieving competitive sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operator Engineer
ArcelorMittal
Hamilton, Ontario
04.2025 - Current
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance and reported issues promptly.
- Maintained a clean and organized work environment for safety compliance.
- Collaborated with team members to optimize workflow and operations.
- Documented daily production activities and maintenance tasks accurately.
- Set up and operated production machinery according to specific standards and protocols of company.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Customer Service Representative
Circle K
Calgary, Alberta
01.2020 - 07.2021
- Delivered exceptional customer service in a fast-paced convenience store environment, ensuring high satisfaction, and promptly resolving issues.
- Collaborated with team members to enhance the customer experience, and identify opportunities for upselling products and services.
- Managed cash transactions accurately in line with company policies, and maintained strong product knowledge to meet sales goals.
- Performed administrative tasks such as filing paperwork, updating databases, generating reports, and placing orders for inventory replenishment.
- Restocked shelves and food items regularly, ensuring that products were fresh, properly displayed, and ready for customers.
- Monitored order status from placement to delivery, ensuring timely receipt, and accurate inventory management.
- Maintained cleanliness and organization of sales floors and stock areas, while identifying and suggesting improvements to customer service processes.
F&B Server
Best western
Calgary, Alberta
09.2019 - 04.2020
- Streamlined guest dining experiences through outstanding customer service.
- Provided tailored menu recommendations to assist guests in decision-making.
- Delivered food and beverages promptly, ensuring order accuracy throughout service.
- Coordinated with kitchen staff to enhance workflow efficiency during peak hours.
- Managed cash handling and payment processing securely and efficiently.
- Maintained professionalism while resolving customer complaints, promoting a positive experience.
- Checked identification for alcohol orders to confirm compliance with legal age requirements.
- Regularly checked on guests post-delivery to ensure satisfaction with meals.
Education
PGDM - Power Engineering Technology
Southern Alberta Institute of Technology
Calgary, AB04-2021
Skills
- Customer service and support
- Effective communication skills
- Safety compliance and regulations
- Inventory management and control
- Team collaboration and teamwork
- Equipment operation and maintenance
- Workflow optimization strategies
- Data documentation and reporting
Certification
- Food Handlers
Reference
- Jaymin Jadav
Timeline
Operator Engineer
ArcelorMittal
04.2025 - Current
Customer Service Representative
Circle K
01.2020 - 07.2021
F&B Server
Best western
09.2019 - 04.2020
PGDM - Power Engineering Technology
Southern Alberta Institute of Technology