Vedanshi Shah
Kamloops,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Triple O’s
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Cashier
Chevron
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Intern
Crystal Atelier
06.2021 - 09.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Volunteer
NGO
06.2020 - 08.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Associate of Arts - Arts
Thompson River University
Kamloops, BC12.2024
High School Diploma -
Delhi Public School
Ahmedabad, India 06.2020
Skills
- Store Maintenance
- Brand Representation
- Shipping and Receiving Understanding
- Quality Assurance Controls
- Conflict Resolution
- POS Systems Expertise
- Project Management Abilities
- Delivery Scheduling
- Product Promotion
- Order Processing
- Quality Control
- Microsoft PowerPoint
- Money Handling Abilities
- Problem-Solving Ability
- Service Standard Compliance
- Closing Sales
- Critical Thinking
- Managing Multiple Tasks
Timeline
Cashier
Chevron
07.2022 - 02.2023
Customer Service Representative
Triple O’s
02.2022 - Current
Intern
Crystal Atelier
06.2021 - 09.2021
Volunteer
NGO
06.2020 - 08.2020
Associate of Arts - Arts
Thompson River University
High School Diploma -
Delhi Public School
Similar Profiles
Yash KaharYash Kahar
Supervisor at Triple O’sSupervisor at Triple O’s
Kaitlin SikkemaKaitlin Sikkema
Server & Bartender at Little O’s MarketServer & Bartender at Little O’s Market
Kerrie ByrneKerrie Byrne
Bartender/Bar Manager at Joe O’s Bar and RestaurantBartender/Bar Manager at Joe O’s Bar and Restaurant