Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hi, I’m
Ved Patel
Hamilton,ON
Summary
Overview
3
years of professional experience
Work History
RelianceAhmedabad, India
Sales Associate
08.2020 - 04.2022
Job overview
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Excelled in exceeding daily credit card application goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Axis Sorting INCGuelph, ON
Quality Assurance Engineer
11.2022 - 11.2023
Job overview
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Provided clear and concise cost and time estimates for each phase of testing from test phase planning to final regression testing.
- Implemented new processes and procedures for conducting effective tests on software applications before deployment into production environment.
Education
Conestoga CollegeWaterloo, ON
Virtualization & Cloud Computing from Cloud Computing
04-2023
University Overview
Conestoga CollegeKitchener, ON
Project Management from Business Administration
12-2023
University Overview
Gujarat Technological UniversityGujarat, India
Bachelor of Science from Information Technology
05.2021
University Overview
Skills
- Cloud Architect
- Inventory Control
- Sales Development
- Payment Processing
- Customer Relationship Management
- Stakeholder Communications
- Budget Control
- Project Management
- Scheduling
- Product Knowledge
- Product Sales
Availability
Availability
Weekdays (Mon-Fri) - Full Time
Weekends (Sat & Sun) - Full Time
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Quality Assurance Engineer
Axis Sorting INC
11.2022 - 11.2023
Sales Associate
Reliance
08.2020 - 04.2022
Conestoga College
Virtualization & Cloud Computing from Cloud Computing
Conestoga College
Project Management from Business Administration
Gujarat Technological University
Bachelor of Science from Information Technology
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