Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ved Joshi

Toronto,ON

Summary

Meticulous accounting professional bringing 2 years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and Blue Link ERP proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping. 1 year of experience as a Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment.

Overview

2
2
years of professional experience

Work History

Accounts Payable Coordinator

Lastman's Bad Boy
11.2021 - Current
  • Tracked expenditures and prepared reports for records and management review.
  • Assisted project managers and operations staff with accounting expertise.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using Blue Link ERP.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Senior Customer Service Representative

Lastman's Bad Boy
11.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered input on technical and platform-related strategic planning initiatives.
  • Improved systems with addition of new features and infrastructure.
  • Taught end users to navigate ERP system by developing and presenting training sessions.
  • Monitored customer accounts to identify and rectify billing issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Education

Diploma - Canadian Business Management

Seneca College of Applied Arts And Technology
North York, ON
08.2024

Skills

  • Invoice Coding
  • Bookkeeping
  • Account Reconciliation
  • Inventory Management
  • Time Management
  • Escalation Management
  • Staff Training
  • Quality Assurance
  • Customer Complaint Management
  • Policy Updating
  • Product Optimization
  • Testing Oversight
  • Issue Investigation

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Accounts Payable Coordinator

Lastman's Bad Boy
11.2021 - Current

Senior Customer Service Representative

Lastman's Bad Boy
11.2021 - Current

Diploma - Canadian Business Management

Seneca College of Applied Arts And Technology
Ved Joshi