Ved Joshi
Toronto,ON
Summary
Meticulous accounting professional bringing 2 years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and Blue Link ERP proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping. 1 year of experience as a Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Accounts Payable Coordinator
Lastman's Bad Boy
2021.11 - Current
- Tracked expenditures and prepared reports for records and management review.
- Assisted project managers and operations staff with accounting expertise.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using Blue Link ERP.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Senior Customer Service Representative
Lastman's Bad Boy
2021.11 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered input on technical and platform-related strategic planning initiatives.
- Improved systems with addition of new features and infrastructure.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Diploma - Canadian Business Management
Seneca College of Applied Arts And Technology
North York, ON08.2024
Skills
- Invoice Coding
- Bookkeeping
- Account Reconciliation
- Inventory Management
- Time Management
- Escalation Management
- Staff Training
- Quality Assurance
- Customer Complaint Management
- Policy Updating
- Product Optimization
- Testing Oversight
- Issue Investigation
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Accounts Payable Coordinator
Lastman's Bad Boy
2021.11 - Current
Senior Customer Service Representative
Lastman's Bad Boy
2021.11 - Current
Diploma - Canadian Business Management
Seneca College of Applied Arts And Technology
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