Veanna Guevara
Rancho Cucamonga
Summary
Recent graduate with foundational knowledge in English and Psychology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions to students with commitment and drive.
Overview
5
5
years of professional experience
Work History
Disability Front Desk Receptionist
CBU Office of Student Success
Riverside, CA
01.2025 - 08.2025
- Managed both in person questions, phone calls, and emails regarding testing, disability, and housing.
- Managed scheduling and proctoring exams for disability and non-disability students over the phone and in person.
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for students.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Data Entry
First American Mortgage
Santa Ana, CA
05.2020 - 09.2021
- Compiled, sorted, and verified digital data with source documents by communicating with my coworkers which aided in organization of files.
- Input client information into spreadsheets and company database to provide co-workers with quick access to essential client data. Filled over 100 orders daily.
- Ensured accurate recordkeeping with diligent data entry and document management tasks.
- Ensured accuracy in data entry tasks while maintaining strict attention to detail.
Education
Master of Arts - English
California Baptist University
Riverside, CA04-2026
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA04-2023
Skills
- Microsoft Office
- Outlook
- Cap Cut
- SPSS Statistics
- Laserfiche
- ATI Proctoring
- Data entry
- Administrative skills
- Appointment scheduling
Websites
Leadership Experience
- Community Event Organizer
- August 2020
- Making effective week to week preparations resulting in an organized event.
- Managing multiple different types of schedules while currently improving effective communication skills and time management.
- Working in a fast paced and continually changing environment improvising as needed in benefit to others involved as well as incorporating multiple perspectives in the event.
Timeline
Disability Front Desk Receptionist
CBU Office of Student Success
01.2025 - 08.2025
Data Entry
First American Mortgage
05.2020 - 09.2021
Master of Arts - English
California Baptist University
Bachelor of Arts - Psychology
California Baptist University