Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

VAZIR SHERIFI

Lincoln

Summary

Dynamic professional with extensive experience in front office operations at Elica Health Centers, excelling in customer relationship management and team leadership. Proven track record in optimizing workflows and enhancing patient satisfaction. Bilingual communicator skilled in conflict resolution, dedicated to fostering a positive environment and driving operational success.

Overview

5
5
years of professional experience

Work History

Front Office Lead

Elica Health Centers
North Highlands
03.2024 - Current
  • Supervised front office operations and ensured smooth daily workflow.
  • Trained new staff on office procedures and patient management systems.
  • Managed appointment scheduling and coordinated patient intake processes.
  • Assisted in resolving patient inquiries and concerns with professionalism.
  • Greeted guests upon arrival and provided excellent customer service.
  • Prepared reports summarizing occupancy levels, revenue generated. for management review purposes.
  • Attended regular meetings with managers to discuss operational matters relating to the front office department.
  • Ensured that lobby areas were clean and well-stocked at all times.
  • Assigned tasks to other front office personnel based on workloads and availability.

Member Service Representative/ Assistant General Manager

Planet Fitness
North Highlands
05.2022 - 06.2023
  • Assisted members with inquiries and provided information about gym services.
  • Processed new member registrations using company software systems.
  • Maintained cleanliness and organization of the front desk area.
  • Guided members through gym policies and safety protocols.
  • Addressed member concerns and resolved issues promptly and professionally.
  • Promoted membership upgrades and additional services to existing members.
  • Collaborated with team members to enhance customer service experience.
  • Conducted facility tours for prospective members, highlighting key features and benefits.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Greeted customers in a friendly and professional manner.

Store Manager

Toy Shack
Roseville
11.2020 - 04.2022
  • Managed daily store operations and ensured optimal staff performance.
  • Trained and mentored new employees on customer service standards.
  • Implemented promotional strategies to boost store visibility and sales.
  • Resolved customer inquiries and complaints effectively and efficiently.
  • Conducted regular team meetings to communicate goals and expectations.
  • Maintained a clean, organized, and safe shopping environment for customers.
  • Recruited, trained and supervised new employees.

Education

Aviation Studies

Sacramento City College
Sacramento, CA

High School Diploma -

Foothill High School
Sacramento, CA

Skills

  • Customer Relationship Management (CRM)
  • Front Office & Administrative Support
  • Patient Registration Systems (EPIC, Athena)
  • Cash Handling & Financial Accuracy
  • Team Leadership & Staff Supervision
  • Training & Development
  • Operational Workflow Optimization
  • Conflict Resolution & Problem Solving
  • Appointment Scheduling & Calendar Management
  • Retail & Gym Operations Management
  • Bilingual Communication (Turkish, Persian, Dari)
  • Compliance & Safety Protocols
  • Inventory & Supply Chain Oversight

Languages

Turkish, Persian, Dari (Native/Bilingual), German (Limited)

References

References available upon request.

Timeline

Front Office Lead

Elica Health Centers
03.2024 - Current

Member Service Representative/ Assistant General Manager

Planet Fitness
05.2022 - 06.2023

Store Manager

Toy Shack
11.2020 - 04.2022

Aviation Studies

Sacramento City College

High School Diploma -

Foothill High School

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