Vavanjot Kaur
Chestermere,AB
Summary
Motivated and licensed security professional seeking an opportunity to secure a position as a security professional where I can utilize my skills in observation, problem-solving, and maintaining a professional demeanor in order to protect property and individuals. Eager to continue learning and growing as a security professional and to make a positive contribution to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
GardaWorld
02.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled commercial property and associated parking garage.
- Communicated with security team and building Operators using two-way radios, mobile phones and other technological devices.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
Technical Support Representative
Teleperformance USA
08.2022 - 11.2022
- Resolved technical issues for customers via phone support
- Assisted customers with installation, configuration, and troubleshooting of software and hardware products
- Utilized knowledge of various operating systems, including Windows and Mac, to resolve technical issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Maintained accurate and up-to-date records of customer interactions and resolution of technical issues
- Researched product and issue resolution tactics to address customer concerns
- Translated complex technical issues into digestible language for non-technical users.
Shift Manager
SUBWAYRestaurants
01.2019 - 10.2021
- Performed managerial store opening and closing duties, including managing schedules and daily inventory
- Handled customer complaints and resolved issues effectively
- Supervised employees and oversaw quality compliance with company standards for food and services
- Monitored inventory personally and ordered food supplies as needed
- Created and implemented schedules for team members
- Maintained the hygiene of the restaurant for health and safety regulations
- Communicated with health inspectors during inspections and resolved issues found
- Trained new employees on proper cooking procedures as well as food handling and productivity strategies
- Contributed to the overall success of the store by meeting sales goals and ensuring customer satisfaction.
Sandwich Artist
SUBWAYRestaurants
10.2018 - 12.2018
- Greeted customers and assisted them in placing orders
- Prepared sandwiches, salads, and other menu items according to customer specifications
- Processed transactions using a point-of-sale system
- Keep the drawer balanced by accurately processing cash, credit and debit payments
- Assisted in the preparation of store displays and signage
- Maintained cleanliness and organization of store
- Maintained a professional and friendly demeanor with customers.
Merchandise Handler
GAP Inc, Gap Distribution Center BDC
06.2018 - 09.2018
- Checked return packages, scanned invoices, processed exchanges and refunded payments for returned items in computer system.
- Prepared orders for shipment by picking, packing and labeling merchandise
- Created shipping labels to complete daily order processing.
- Followed orders precisely for correct items, sizes and quantities.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Ontario College Diploma: Computer Programmer -
St.lawrence College
Toronto, ON04.2018
High school Diploma -
G.T.B. HIGH SCHOOL
Punjab, INDIA03.2016
Skills
- Strong customer service and communication skills
- Ability to remain calm and composed in potentially stressful situations
- Strong attention to detail and ability to follow procedures
- Proficient in computer skills and able to learn new software quickly
- Ability to communicate effectively, both verbally and in writing
- Strong problem-solving skills and ability to think on feet
- Able to work well independently or as part of team
- Knowledge of safety protocols and emergency response procedures
- Strong interpersonal skills and ability to interact with public in professional manner
Certification
- Food Handler Certification, 02/01/20, 02/01/25
- Alberta Basic Security Training, 12/01/22
Languages
English
Punjabi
Hindi
Affiliations
- Certified in Standard First Aid & CPR/AED
Timeline
Security Guard
GardaWorld
02.2023 - Current
Technical Support Representative
Teleperformance USA
08.2022 - 11.2022
Shift Manager
SUBWAYRestaurants
01.2019 - 10.2021
Sandwich Artist
SUBWAYRestaurants
10.2018 - 12.2018
Merchandise Handler
GAP Inc, Gap Distribution Center BDC
06.2018 - 09.2018
Ontario College Diploma: Computer Programmer -
St.lawrence College
High school Diploma -
G.T.B. HIGH SCHOOL
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