VAUGHNALEE CLARKE
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative and Cashier
Tim Hortons
02.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Personal Support Worker (Work Placement)
Chartwell Retirement Residence
09.2024 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Agent And Team Leader
Continuum Global Solutions
06.2018 - 11.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
Check-in Agent And Lead
GCG Ground Services
07.2017 - 06.2018
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
Education
Personal Support Worker Certificate - Personal Support Worker
Mississauga Career College
Mississauga, ON12-2024
High School Diploma -
Gary Allan Learning Centre
Milton, ON06-2024
Bachelor of Science - Human Resources Management
Montego Bay Community College
Montego Bay, Jamaica05-2021
Associate of Science - Business Administration
Montego Bay Community College
Montego Bay. Jamaica05-2017
High School Diploma -
Montego Bay High School For Girls
Montego Bay, Jamaica06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Experience using Salesforce, Citrix, Landesk, Active Directory and Remedy
Languages
Spanish
Professional Working
Timeline
Personal Support Worker (Work Placement)
Chartwell Retirement Residence
09.2024 - 11.2024
Customer Service Representative and Cashier
Tim Hortons
02.2023 - Current
Customer Service Agent And Team Leader
Continuum Global Solutions
06.2018 - 11.2022
Check-in Agent And Lead
GCG Ground Services
07.2017 - 06.2018
Personal Support Worker Certificate - Personal Support Worker
Mississauga Career College
High School Diploma -
Gary Allan Learning Centre
Bachelor of Science - Human Resources Management
Montego Bay Community College
Associate of Science - Business Administration
Montego Bay Community College
High School Diploma -
Montego Bay High School For Girls
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