Vatt Inthavong
Lemon Grove,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Sr. Diagnostic Specialist
Rivian
03.2022 - Current
- Lead Diagnostic team, development, tracking, and management of diagnostic and health monitoring metrics for Rivian's vehicle with Ride OS, ensuring alignment with company goals
- Drive cross-functional initiatives, working closely with engineering, service operations, product management, and other teams to align projects and initiatives with strategic objectives
- Implement and refine processes for data collection, validation, and reporting on diagnostic and health monitoring metrics as well as debugging
- Collaborate with engineering teams to translate technical requirements and constraints into metrics and milestones
Senior Technician
Tesla
03.2018 - 03.2022
- Monitor and assist with diagnostic cases from the field that are escalated to Service Engineering
- Track and build reports on new product failures, highly repetitive failures, and diagnostic intense repairs
- Generate detailed reports for Service Engineering and Diagnostic teams to improve Tesla products
- Collaborated with engineers in new product introduction phases to develop and verify repair process
- Performed remote pre-diagnosis of complex systems in Tesla vehicle
- Advanced on-site troubleshooting, diagnostic, and repair for CAN, LIN and High Voltage battery system
Master Service Technician
Mercedes-Benz of San Diego
10.2006 - 01.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Completed customer orders and warranty services according to manufacturer specifications
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks
Small Business Owner
MBS Automotive
01.2000 - 01.2005
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Education
Associate Degree - Automotive Technology
Universal Technical Institute
10695 W Pierce St, Avondale, AZ 85323Timeline
Sr. Diagnostic Specialist
Rivian
03.2022 - Current
Senior Technician
Tesla
03.2018 - 03.2022
Master Service Technician
Mercedes-Benz of San Diego
10.2006 - 01.2018
Small Business Owner
MBS Automotive
01.2000 - 01.2005
Associate Degree - Automotive Technology
Universal Technical Institute
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