Vatsalraj Vaghela
Winnipeg,MB
Summary
Dynamic assistant manager with more than 3 years of experience in high-volume sales environments. Experienced in customer engagement, negotiating, and sales strategy development. Proven track record of reaching sales targets while enhancing client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Urban Planet
04.2023 - 01.2025
- Lead a team 40+ sales associates to drive sales and reach company targets
- Orchestrated staff scheduling and resource allocation that enhanced operational efficiency, leading to reductions in labor costs while maintaining high service levels.
- Provided exceptional customer service, resulting in an increase in customer referrals leading to higher foot fall of the store.
- Handled customer inquiries and complaints, achieving a resolution rate of 90% within the first contact.
- Implemented a CRM system for better customer relationship management, reducing follow-up times and increasing repeat business.
- Aided reduce the shrinkage of the store from -0.59% to -0.43% and brought it under company standards.
Customer Experience Associate
Canada's Wonderland
09.2022 - 12.2022
- Aided with the regulatory framework of the park.
- Helped customers with their queries related to the park.
- Operated rides while maintaining efficiency to reduce the cycle period between rides.
- Deemed as the fastest crew for one of the rides for the season 2022-2023.
- Ensured customer safety to make sure they get the best customer experience.
Customer Service And Sales Consultant
Chevrolet (V.raj Motors)
02.2021 - 01.2022
- Company Overview: Family-owned Chevrolet dealership
- Worked as a sales consultant and customer service expert at a family-owned chevrolet dealership.
- Aided the team to closed deals with customers and achieve the companies monthly car sale targets.
- Utilized effective negotiative strategies to upsell customers on additional products and services.
- Maintained up to date knowledge of more than 20 vehicle models with their pricing and features.
- Family-owned Chevrolet dealership
Education
Global Business Management - Business Management
Georgian College
Toronto, ON05-2024
Bachelors - Business Administration
Symbiosis International University
Pune, IN04-2021
Skills
- Customer Relationship Management
- Inventory Management
- Enhancing Customer Experience
- Negotiation
- Market Analysis
- Promotional Event Planning
- Upselling
- Team leadership
Languages
English
Hindi
Gujarati
Timeline
Assistant Manager
Urban Planet
04.2023 - 01.2025
Customer Experience Associate
Canada's Wonderland
09.2022 - 12.2022
Customer Service And Sales Consultant
Chevrolet (V.raj Motors)
02.2021 - 01.2022
Global Business Management - Business Management
Georgian College
Bachelors - Business Administration
Symbiosis International University
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