VATSAL SHARMA
Brampton,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aircraft Fueler
Menzies Aviation
Mississauga, Ontario
05.2024 - Current
- Inspected fuel trucks for any signs of leaks or other problems before filling them up with fuel.
- Responded to emergency situations involving fuel spills and other hazardous conditions quickly and safely.
- Verified that all paperwork was completed accurately prior to refueling operations commencing.
- Ensured that all safety protocols were followed during refueling activities.
- Refueled aircraft using hoses connected to fuel trucks.
- Driving safely inside the airport and around the aircrafts.
Assistant Manager
MCDONALD'S
Vaughan, Ontario
02.2017 - 05.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Education
Post Graduation Diploma - Supply Chain Management
St. Lawrence College
Toronto, ON04-2018
Post Graduation Diploma - Project Management
St. Lawrence College
Toronto, ON08-2017
Bachelor of Science - Biotechnology
Punjab College of Technical Education
Ludhiana, India06-2016
Skills
- Customer Relationship Management (CRM)
- Supervision and Leadership
- Knowledge of the Ontario Human Rights Code and Related Orders
- Ability to read, understand and follow written rules and procedures
- Ability to deal courteously with the public and communicate effectively
- Possess a valid non-probationary Ontario Class “G” Driver's License in good standing
- Possess Airside Vehicle Operator's Permit (AVOP) DA
- Interpersonal and written communication
- Focus on customer satisfaction
- Safety conscious driver with knowledge of the GTA in and around
- Hazardous Material Handling
- Vehicle operations
Certification
- First Aid and CPR
- G License
- Airside Vehicle Operator's Permit (AVOP) DA
- Smart Serve
- Food Handler Training Certificate
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Aircraft Fueler
Menzies Aviation
05.2024 - Current
Assistant Manager
MCDONALD'S
02.2017 - 05.2024
Post Graduation Diploma - Supply Chain Management
St. Lawrence College
Post Graduation Diploma - Project Management
St. Lawrence College
Bachelor of Science - Biotechnology
Punjab College of Technical Education
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