Vatsal Johar
Calgary,AB
Summary
Results-driven sales and business development professional with expertise in customer relationship management, strategic marketing, and operational optimization. Skilled in implementing sales strategies, boosting customer retention, and leveraging technology to drive revenue growth. Proven ability to lead teams, analyze market trends, and enhance client experiences in dynamic business environments.
Overview
3
3
years of professional experience
Work History
Retail Operations Manager
Captain Vape
04.2023 - 01.2025
- Optimized store operations by implementing and setting up a new POS system, improving inventory tracking and employee management.
- Introduced a customer loyalty program that rewarded purchases with redeemable points, increasing customer retention and repeat sales.
- Developed upselling strategies (e.g., "Buy 2, get 10% off"; "Buy 3, get 20% off"), driving a significant boost in sales revenue.
- Successfully navigated new vape tax laws by clearing old inventory and restructuring product offerings.
- Conducted market analysis for store expansion, evaluating potential locations based on customer demand, competition, and financial feasibility.
Sales Associate
Hazetown Vape
09.2021 - 03.2023
- Provided expert product recommendations, leading to a 20% increase in upsells.
- Built lasting customer relationships, boosting repeat business.
- Consistently met and exceeded sales targets through proactive engagement.
- Analyzed customer feedback to improve satisfaction and retention.
Education
Bachelor of Arts - Information Technology
York University
Toronto04-2025
Skills
- Sales & Business Development: Customer acquisition, relationship management, upselling
- Communication & Leadership: Team management, public speaking, adaptability
- Marketing & Technology: Digital marketing, inventory management, CRM software
Timeline
Retail Operations Manager
Captain Vape
04.2023 - 01.2025
Sales Associate
Hazetown Vape
09.2021 - 03.2023
Bachelor of Arts - Information Technology
York University
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