Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Vasva Sales-Cejvan

Ottawa,ON

Summary


Dynamic technical support professional with a comprehensive foundation in Cyber Security Analysis from Willis College. Proficient in networking fundamentals, including routing, switching, and various network protocols. Demonstrated expertise in configuring virtual networks to enhance problem-solving skills and practical experience. Eager to leverage academic accomplishments and hands-on training to contribute effectively to a collaborative technical support team.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Hosie and Brown
Ottawa, ON
12.2020 - 08.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Transported and safely delivered items to prevent damage or loss.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.

Customer Retention Specialist

GoEasy
Ottawa, ON
01.2016 - 05.2018
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

Education

Cybersecurity Analyst - Information Technology - Cybersecurity

Willis College
Ottawa, ON
02-2024

Skills

  • Pursuing CompTIA A, CompTIA Network certifications
  • Outstanding academic performance: Consistently achieving in the 90th percentile in the CSA Program
  • Dedicated self-study: Actively expanding knowledge in the IT field
  • Strong communication: Developed interpersonal skills while interacting with clients and management in various roles
  • Clerical proficiency: Acquired through college courses and administrative work experience
  • Key Skills: Problem Solving Analytical and Critical Thinking Communication

Accomplishments

  • Completed the Cyber Security Analyst course with honors, demonstrating exceptional proficiency and dedication in mastering key concepts and techniques essential to the field.

Languages

English
Professional
Bosnian
Limited

References

References available upon request.

Timeline

Delivery Driver

Hosie and Brown
12.2020 - 08.2022

Customer Retention Specialist

GoEasy
01.2016 - 05.2018

Cybersecurity Analyst - Information Technology - Cybersecurity

Willis College

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Vasva Sales-Cejvan