Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vasu Sharma

Dartmouth,Nova Scotia

Summary

Tech support professional with strong troubleshooting skills and extensive knowledge of computer hardware, software,

and operating systems. Proficient in providing technical support via phone, email, or remote desktop. Exceptional

communication and customer service skills. Detail-oriented with the ability to document customer interactions and

solutions accurately. Able to work efficiently under pressure and multitask effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle K
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service

Two Plus Pizza
05.2023 - 10.2023
  • Monitored customer feedback to improve barista performance and customer service.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer service inquiries that required research and interactions with carriers or agents.

CNC Operator

Camcor Manufacturing
07.2022 - 05.2023
  • Improved production efficiency by adjusting and maintaining CNC machinery for optimal performance.
  • Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly.
  • Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
  • Contributed to continuous improvement initiatives by suggesting process enhancements and implementing new techniques in CNC operation.

Education

PG Diploma - Web Development

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
09.2023

Bachelor's of Computer Science -

Kurukshetra University
India
12.2019

Skills

  • Call Management
  • Appointment Scheduling
  • Scheduling
  • Data Collection

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Circle K
10.2023 - Current

Customer Service

Two Plus Pizza
05.2023 - 10.2023

CNC Operator

Camcor Manufacturing
07.2022 - 05.2023

PG Diploma - Web Development

Conestoga College Institute of Technology And Advanced Learning

Bachelor's of Computer Science -

Kurukshetra University

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Vasu Sharma