Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kushalpreet Kaur

5304 Windsor Street, Vancouver,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Subway
North Vancouver, BC
06.2020 - Current
  • Managed employee schedules for a team of 15, ensuring optimal coverage and efficient operations.
  • Assisted with administrative tasks, including paperwork and maintaining organized records for over 200 sales transactions weekly.
  • Oversaw timekeeping systems, ensuring accurate recording of 400+ employee hours per month.
  • Monitored employee performance, contributing to a 15% increase in overall team efficiency through evaluations and feedback.
  • Implemented sales strategies, resulting in a 20% increase in monthly sales through suggestive selling and promotional events.
  • Managed inventory, reducing waste by 10% through efficient stock control.
  • Ensured high customer satisfaction, maintaining a 95% positive feedback rating.
  • Maintained food quality, achieving a 98% compliance rate during inspections.
  • Ensured compliance with restaurant policies, reducing violations by 25%.
  • Conducted financial reporting, tracking sales and expenses to identify cost-saving opportunities, resulting in a 5% reduction in operational costs.
  • Operated electronic devices to enhance operational efficiency.

Sales Representative

SDI Marketing
Vancouver, BC
01.2020 - 06.2020
  • Collaborated with colleagues and support teams, increasing team sales by 30%.
  • Sold and persuaded over 100 customers to choose specific credit cards, achieving a 95% sales target completion rate.
  • Explained complex financial concepts and credit card features to customers, leading to a 25% increase in sign-ups.
  • Balanced customer needs with the goals of the credit card issuer, maintaining a 90% customer satisfaction rate.
  • Negotiated terms, closing deals with a 20% higher success rate compared to the team average.
  • Managed time effectively to meet sales targets, consistently exceeding quotas by 10%.
  • Utilized active listening to understand customer needs and address concerns, resolving 95% of issues promptly.

Receptionist

Lakme Academy
Vancouver, BC
04.2019 - 12.2019
  • Managed incoming calls and provided information, ensuring a positive experience for over 100 clients daily.
  • Maintained organization at the front desk, managing appointments and client records efficiently.
  • Adapted quickly to changes in scheduling or unexpected situations, ensuring smooth operations.
  • Scheduled and booked patient appointments using a computerized scheduling system.
  • Registered patients upon arrival, ensuring accurate and complete demographics.
  • Performed referral functions, including data entry, processing paperwork, and scheduling based on clinical indicators.
  • Typed and distributed materials, such as correspondence, reports, agendas, and meeting notes.
  • Provided clerical support by booking meetings, filing, and ordering office supplies.
  • Prepared and submitted expense claims, ensuring invoices were coded correctly and authorized.
  • Assembled and maintained client charts, requesting necessary information from physicians' offices.

Education

Associate of Science - General

Douglas College
New Westminster
08-2022

Skills

  • Typing speed: 45 wpm
  • Effective communication and strong leadership skills
  • Highly organized and committed to achieving results
  • Advanced knowledge of Microsoft Office applications (Excel, Outlook, Word)
  • Proven expertise in analyzing technical issues
  • Ability to implement decisions and set effective priorities
  • Ability to work in a fast-paced environment
  • Positive mindset and exploring nature
  • Customer acquisition and handling rejection
  • Medical terminology
  • Excellent negotiation and complaint handling skills
  • Computerized scheduling
  • Data entry
  • Gathering information and ensuring accuracy
  • Receptionist duties
  • Clerical duties
  • Maintaining records and charts
  • Typing and distribution of materials
  • Expense claims and billing

Certification

  • Medical Terminology
  • First Aid

Languages

English
Full Professional

References

References available upon request.

Timeline

Assistant Manager

Subway
06.2020 - Current

Sales Representative

SDI Marketing
01.2020 - 06.2020

Receptionist

Lakme Academy
04.2019 - 12.2019

Associate of Science - General

Douglas College

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Kushalpreet Kaur