Dynamic call center representative skilled in customer support and communication. Notable for managing escalated calls effectively and maintaining composure under pressure, contributing to high customer satisfaction rates.
Work History
Call Center Representative
3 Years 5 Months
Tim Hortons | 03.2023 - Current
Delivered exceptional customer service by resolving inquiries and complaints effectively.
Maintained knowledge of menu items to provide accurate information to customers.
Utilized POS systems to process transactions accurately and efficiently.
Assisted in training new staff on company policies and procedures.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.