Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Vasu

Tim Hortons
VANCOUVER
3
Languages
3
years of professional experience

Dynamic call center representative skilled in customer support and communication. Notable for managing escalated calls effectively and maintaining composure under pressure, contributing to high customer satisfaction rates.

Work History

Call Center Representative

3 Years 5 Months
Tim Hortons | 03.2023 - Current
  • Delivered exceptional customer service by resolving inquiries and complaints effectively.
  • Maintained knowledge of menu items to provide accurate information to customers.
  • Utilized POS systems to process transactions accurately and efficiently.
  • Assisted in training new staff on company policies and procedures.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Associate of Arts - Psychology

Alexander College | Burnaby | 12-2024

Skills

Customer service
Client assistance
Data management
Customer communication
Conflict resolution
Technical support
Problem-solving skills
Data entry
Communication skills

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Call Center Representative

Tim Hortons
03.2023 - CurrentRead More

Alexander College

Associate of Arts from Psychology
Read More
Vasu