Vasiljka Maric
Summary
Experienced Customer Service Representative fluent in English, French, and Serbian languages. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. A talented Server brings skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
La Villa Trattoria
12.2023 - 02.2024
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Cafe Korzo
04.2023 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Client Service Associate
Veritext Legal Solutions
06.2022 - 12.2022
- Trained staff on operating procedures and company services.
- Maintained and managed customer files and databases.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created reports, presentations and other materials for executive staff.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed office supplies inventory levels efficiently to ensure availability of necessary items while reducing costs associated with excess stock.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Assisted with preparation of trial materials and documents.
- Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
Customer Service
Alana's Flowers & Gifts
09.2017 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Clinical Psychology
McMaster University
Hamilton, ON12.2024
High School Diploma -
Philip Pocock Catholic Secondary School
Mississauga, ON06.2020
Skills
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Customer Data Confidentiality
- Credit Card Payment Processing
- Efficient and Detail-Oriented
- Telephone Management
- Answering Customer Questions
- Case Files Organization
- Work Planning and Prioritization
- Organizing and Categorizing
- Office Procedures
- Adaptable and Flexible
- Quality Control
- Professional Appearance
- Inventory Management
- Memory retention
- Decision-Making
Languages
English
Native or Bilingual
French
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Limited Working
Timeline
Server
La Villa Trattoria
12.2023 - 02.2024
Server
Cafe Korzo
04.2023 - 09.2023
Client Service Associate
Veritext Legal Solutions
06.2022 - 12.2022
Customer Service
Alana's Flowers & Gifts
09.2017 - 08.2021
Bachelor of Science - Clinical Psychology
McMaster University
High School Diploma -
Philip Pocock Catholic Secondary School
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