Vashnevi Ravindran
Mississauga,ON
Summary
I am a hard working, determined and dedicated individual who aims to reach all personal goals. I am always open to new experiences and willing to use all resources to complete a task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In addition, willing to use all prior knowledge and gain to be able to complete each job successfully.
Overview
9
9
years of professional experience
Work History
Brinks National Customer Service Rep.
Brinks Canada Ltd.
06.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests regarding their cash pickups and deliveries
- Created cases for customers requests and concerns
- Assisted customers in troubleshooting their smart safes
- Issued ATM / Vault combinations to Brinks crew members
- Assisted crews to troubleshoot locks, lock activations, lock de-installs, etc.
National Control Centre
GardaWorld
02.2019 - 10.2021
- Monitoring the armored vehicles and branches through CCTV and GPS tracking systems
- Replying and monitoring emails
- Answering calls and assisting employees for vault and truck access
- Provide access control
- Monitor and assist with any duress alarms
- Management of sensitive information
- Emergency response
- Performing wellness checks
- Issuing access codes for vehicles, branches, and ATMs Ensuring all company policies and standards are followed.
Floor Associate
Walmart
09.2017 - 01.2019
- Performing returns and maintenance
- Keeping all areas zoned
- Welcomed customers, offered to help locate items and suggested merchandise
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Office Associate
Knowledge First Financial
01.2015 - 01.2016
- Phone calls to clients Organizing data through office software Interacting with guests to find solutions to their needs Constant customer service
Education
Mediation Certificate - Family Mediation
York University
Toronto, ON10.2023
Honours Bachelor of Arts - Double Major And A Minor
University of Toronto Mississauga
2022
High School Diploma -
Vankleek Hill Collegiate Institute
2016
Skills
- Vigilant and attentive
- Fast paced environment
- Customer service
- Multitasker
- Work ethic
- Fast typer
- Critical thinking
- Monitoring
- Microsoft Office
- Punctual
- Multilingual
- Team player
Languages
English
Full Professional
French
Full Professional
Tamil
Native or Bilingual
Timeline
Brinks National Customer Service Rep.
Brinks Canada Ltd.
06.2022 - Current
National Control Centre
GardaWorld
02.2019 - 10.2021
Floor Associate
Walmart
09.2017 - 01.2019
Office Associate
Knowledge First Financial
01.2015 - 01.2016
Mediation Certificate - Family Mediation
York University
Honours Bachelor of Arts - Double Major And A Minor
University of Toronto Mississauga
High School Diploma -
Vankleek Hill Collegiate Institute
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