Vashishtha Panchal
Dieppe,NB
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cards Advisor Later Promoted to Dispute Advisor
CIBC BANK
07.2022 - Current
- Answer approximately 90 incoming calls from customers regarding their credit card in a day
- Walk customers through their online banking if required.
- Provide pertinent and timely information to all customers
- Offer upgraded products/services to customer.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Help client to dispute the charges that are fraud and non-fraud.
- Handle the case on back-end to resolve the dispute in timely manner.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Human Resources Assistant
Shivaline Plastotech Private Limited
02.2021 - 05.2023
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Technical Support Representative
Asurion
01.2022 - 07.2022
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Education
Bachelor of Arts in Computer Science -
Mount Allison University
Sackville, NB04.2026
Business – Fundamentals -
Confederation College
Thunder Bay, ON01.2019
Business – Human Resources -
Confederation College
Thunder Bay, ON01.2020
Higher Secondary Certificate -
Kaizen High School
Gujarat, India03.2017
Skills
- Ability to maintain positive working relationships with leadership, coworkers, clients, and other partners
- Proficient in providing satisfied customer service
- Computer credential – MS Office (Word, Excel, PowerPoint)
- Strong work ethic and dedicated to the job
- Believe in teamwork, and able to lead team to achieve organizational goals
- Excellent organizational, analytical, & communication skills
- Valid driver’s license with use of personal vehicle
- Client Engagement
Qualifications
Establishing goals and objectives for organization., Formulating, evaluating, and selecting strategies, tactics and policies required to achieve goals and objectives., Very good in planning long term growth of organization., Ability to find suitable employees for an organization., Very strong in analyzing job specification and its nature, experiences, qualifications, and skills required for the job., Proficient in conducting a job analysis process, placing and orientation of new resources, describing the career paths, and future development of work standards., Extensive knowledge of the performance management discipline including a clear understanding of new and emerging practices., Strategic, conceptual, and critical thinking., Effective relationship management skills, and proficient as a team – leader., Ability to train and develop the employees’ skills and to retain them so that it can improve the company’s workforce and help the employees to grow in their professions., Ability to improve quality and safety., Willing to optimum utilization of Human Resources.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Elementary
Timeline
Cards Advisor Later Promoted to Dispute Advisor
CIBC BANK
07.2022 - Current
Technical Support Representative
Asurion
01.2022 - 07.2022
Human Resources Assistant
Shivaline Plastotech Private Limited
02.2021 - 05.2023
Bachelor of Arts in Computer Science -
Mount Allison University
Business – Fundamentals -
Confederation College
Business – Human Resources -
Confederation College
Higher Secondary Certificate -
Kaizen High School
Similar Profiles
Luke HuskyLuke Husky
Customer Service Representative at CIBC BankCustomer Service Representative at CIBC Bank
KABISHNAN SRITHARANKABISHNAN SRITHARAN
Senior Credit Sontrol Officer at CIBC BankSenior Credit Sontrol Officer at CIBC Bank
Rupinder KaurRupinder Kaur
Credit Counsellor at CIBC BankCredit Counsellor at CIBC Bank
Madina NyinawumuntuMadina Nyinawumuntu
Operation Associate at CIBC BankOperation Associate at CIBC Bank
Michaelle BibeauMichaelle Bibeau
Records Validation and Court Operations at Codiac RCMPRecords Validation and Court Operations at Codiac RCMP